Ashley Henderson
Lakeland
Summary
Dynamic KYC Officer at Citi with a proven track record in regulatory compliance and risk assessment. Expert in data analysis and process improvement, I excel in building relationships and delivering strategic solutions. Committed to enhancing customer due diligence practices, I consistently identify risks and propose actionable insights to drive operational excellence.
Overview
20
20
years of professional experience
Work History
KYC Officer
Citi
Tampa
03.2022 - Current
- Reviewed and analyzed KYC documentation to verify customer identities.
- Executed comprehensive risk assessments for new and existing clients to ensure compliance.
- Conducted customer due diligence assessments for compliance with regulatory requirements.
- Analyzed large amounts of data from multiple sources in order to identify potential risks.
- Collaborated with cross-functional teams to resolve KYC-related issues efficiently.
- Assisted in developing policies and procedures related to KYC requirements.
- Maintained up-to-date knowledge of anti-money laundering regulations and best practices.
- Identified process improvement opportunities and proposed actionable solutions.
- Analyzed data to generate insights and recommendations for effective conduct risk mitigation.
BSA Analyst
MIDFLORIDA Credit Union
Lakeland
10.2015 - Current
- Organized and refined business rules to improve system enhancements and align with operational needs.
- Collected and evaluated field data, producing reports and presentations to inform decision-making.
- Troubleshot and resolved issues with programs and systems, ensuring operational continuity.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Organized computer-based information to minimize errors.
CSR/Teller Manager
Community Southern Bank
Lakeland
02.2013 - 10.2015
- Assessed customer needs, upselling products and services to enhance customer satisfaction and drive sales.
- Fielded customer complaints and queries, expediting resolution to improve customer experience.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted numerous customers daily with inquiries and support.
- Trained new employees on procedures and policies, fostering a knowledgeable team to support operational goals.
- Upheld privacy and security requirements established by banking regulatory agencies.
- Escalated customer concerns and issues and inventory requirements to supervisors.
CSR/Teller Manager
TD Bank
Lakeland
08.2006 - 02.2013
- Oversaw daily operations of teller department through effective planning and troubleshooting to address challenges.
- Managed teller procedures and led teller line staff to ensure smooth operations.
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
- Led department and supported team leads with process and personnel needs.
- Coordinated schedule to maintain appropriate coverage for branch.
Education
High School Diploma -
American School
Lansing , IL06-2002
CUNA
Skills
- KYC review
- Regulatory compliance
- Risk assessment
- Due diligence
- Data extraction
- Data analysis
- Data consolidation
- Specification formulation
- Feature analysis
- Solution development
- Process improvement
- Strategic planning
- Best practices
- Attention to detail
- Relationship building
Timeline
KYC Officer
Citi
03.2022 - Current
BSA Analyst
MIDFLORIDA Credit Union
10.2015 - Current
CSR/Teller Manager
Community Southern Bank
02.2013 - 10.2015
CSR/Teller Manager
TD Bank
08.2006 - 02.2013
High School Diploma -
American School
CUNA