Ashley Henderson
Lakeland,FL
Summary
Dynamic KYC AML Officer at Citi with a proven track record in regulatory compliance and risk assessment. Expertise in data analysis and process improvement facilitates the delivery of strategic solutions while fostering strong relationships across teams. Committed to enhancing customer due diligence practices, consistently identifying risks and proposing actionable insights that drive operational excellence. Results-oriented professional dedicated to maintaining the highest standards of compliance and risk management in a fast-paced environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
KYC AML Officer
Citi
Tampa, FL
03.2022 - Current
- Conducted thorough reviews of KYC documentation to uphold compliance and enhance customer identity verification processes.
- Executed comprehensive risk assessments for new and existing clients to ensure compliance.
- Conducted customer due diligence assessments for compliance with regulatory requirements.
- Analyzed large amounts of data from multiple sources in order to identify potential risks.
- Collaborated with cross-functional teams to resolve KYC-related issues efficiently.
- Assisted in developing policies and procedures related to KYC requirements.
- Performed high risk reviews on clients both stateside and international
- Maintained up-to-date knowledge of anti-money laundering regulations and best practices.
- Identified process improvement opportunities and proposed actionable solutions.
- Conducted comprehensive data analysis to inform and strengthen conduct risk mitigation efforts.
BSA Analyst
MIDFLORIDA Credit Union
Lakeland, FL
10.2015 - 03.2022
- Organized and refined business rules to improve system enhancements and align with operational needs.
- Collected and evaluated field data, producing reports and presentations to inform decision-making.
- Troubleshot and resolved issues with programs and systems, ensuring operational continuity.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Organized computer-based information to minimize errors.
- Submitted and reviewed upwards of 700 monthly CTR reports for whole credit union.
- Reviewed transaction history for possible SAR reporting and Elder Abuse.
- Verifin Experience and Usage
CSR/Teller Manager
Community Southern Bank
Lakeland, FL
02.2013 - 10.2015
- Assessed customer needs, upselling products and services to enhance customer satisfaction and drive sales.
- Fielded customer complaints and queries, expediting resolution to improve customer experience.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted numerous customers daily with inquiries and support.
- Trained new employees on procedures and policies, fostering a knowledgeable team to support operational goals.
- Upheld privacy and security requirements established by banking regulatory agencies.
- Escalated customer concerns and issues and inventory requirements to supervisors.
CSR/Teller Manager
TD Bank
Lakeland, FL
08.2006 - 02.2013
- Oversaw daily operations of teller department through effective planning and troubleshooting to address challenges.
- Managed teller procedures and led teller line staff to ensure smooth operations.
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
- Led department and supported team leads with process and personnel needs.
- Coordinated schedule to maintain appropriate coverage for branch.
Education
High School Diploma -
American School
Lansing, IL06.2001
Skills
- KYC review
- Regulatory compliance
- Risk assessment
- Due diligence
- Data extraction
- Data analysis
- Solution development
- Process improvement
- Best practices
- Attention to detail
- Relationship building
- Innovation and creativity
- BSA Compliance
- Microsoft Excel
- Functional specifications
- Teamwork
Certification
- CUNA
- BSACS Certification
Languages
English
Native or Bilingual
Timeline
KYC AML Officer
Citi
03.2022 - Current
BSA Analyst
MIDFLORIDA Credit Union
10.2015 - 03.2022
CSR/Teller Manager
Community Southern Bank
02.2013 - 10.2015
CSR/Teller Manager
TD Bank
08.2006 - 02.2013
High School Diploma -
American School