Dynamic leader with a proven track record at Aramark, enhancing team efficiency and customer satisfaction through expert problem-solving and strong leadership skills. Specializes in employee training, inventory control, and maintaining workplace safety, significantly improving operational flow and staff development. Demonstrates exceptional decision-making and customer service focus, driving positive outcomes in fast-paced environments.
Hi, I’m
Ashley Hensley
Knoxville,TN
Summary
Work History
AramarkKnoxville, TN
Supervisor
04.2023 - Current
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
KenjoKnoxville, TN
Cashier
11.2021 - 05.2024
Job overview
- I waited on customer and trained there to be a MIT . However, didnt not take it due to seeking other opportunities
SonicKnoxville, TN
Shift Manager
05.2019 - 11.2021
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration to the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Had serve safe certification
McDonald'sKnoxville, TN
Shift Manager
11.2014 - 04.2018
Job overview
- Started out as a crew member. Worked my way up to shift manager. Handled various duties such as money handling and crew training. I also became serve safe certified in order to maintain food safety.
Education
South Doyle High SchoolKnoxville, TN
N/a
05.2002
University Overview
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Workplace Safety
- Opening and closing procedures
- Staff Motivation
- Handling Customer Complaints
- Training and mentoring
- Team Development
- Staff Training
- Inventory Control and assessments
- Supply Ordering
- Customer Service
- Problem-Solving
- Active Listening
- Computer Skills
Timeline
Supervisor
Aramark
04.2023 - Current
Cashier
Kenjo
11.2021 - 05.2024
Shift Manager
Sonic
05.2019 - 11.2021
Shift Manager
McDonald's
11.2014 - 04.2018
South Doyle High School
N/a