Ashley D. Henson
Thornton,CO
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring Multimedia Design, Customer Support, and Psychology abilities developed over 7-year career to a growth-oriented role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Education Architect
SCL Health System
Broomfield, CO
09.2017 - Current
- Trained and mentored new associates hired to fulfill various roles in Revenue System Services
- Adhered to outlined Instructor guides covering topics like Insurance 101, Ambulatory and Acute Patient Access, and Hospital and Professional Billing
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
- Coordinated and scheduled multiple instructors and training locations for all courses offered for the 2019 & 2020 calendar years
- Assessed skill gaps for employees in Ambulatory Patient Access department, regarding Medicare Annual Wellness Visits and developed a training course to meet identified needs
- Assisted with the implementation and creation or Diversity, Equity, and Inclusion huddle discussion guides for HR Leaders.
Medical Receptionist
SCL Health System
Broomfield, CO
10.2013 - 09.2017
- Documented patient medical information, and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Scheduled, rescheduled and handled canceled appointments for patients
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
Quality Assurance
Mobile Epiphany
Aurora, CO
07.2012 - 05.2013
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Evaluated function, performance, and design compliance of every product against design standards and customer needs
- Identified and tracked defects with TouchMobile and supported developers in resolving problems by completing additional tests
- Completed in-depth usability testing on Windows, Android, and iOS mobile devices
Education
Master of Arts - Instructional Technology
University of Colorado Denver
Denver, CO12.2011
Bachelor of Fine Arts - Multimedia
University of Colorado Denver
Denver, CO05.2008
Skills
- Instructor mentoring
- Employee training
- Implementation support
- Technological instruction
- Training assessment
- Documentation and reporting
- Instruction writing
- Presentation and facilitation
- Graphic design
- Adobe Creative Suite
Certification
Miller Heiman Group Service Ready Facilitator
Hobbies
Dance - Performance, teaching, and choreography
Illustration & Painting
Fitness & Wellness
Timeline
Education Architect
SCL Health System
09.2017 - Current
Medical Receptionist
SCL Health System
10.2013 - 09.2017
Quality Assurance
Mobile Epiphany
07.2012 - 05.2013
Master of Arts - Instructional Technology
University of Colorado Denver
Bachelor of Fine Arts - Multimedia
University of Colorado Denver