Janet Del Real
Chicago, IL,IL
Summary
Results-driven Fraud Specialist with 4+ years of banking experience in fraud prevention, risk mitigation, and transactional data analysis. Proven track record monitoring online and mobile banking activity, evaluating payment transactions, and detecting synthetic fraud or identity theft. Expert at handling high-volume alert queues, performing Quality Assurance reviews, and delivering exceptional customer service during sensitive situations. Supported by ongoing studies in Business Management and Analytics
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Fraud Specialist II
JPMorgan Chase
Elgin, IL
04.2024 - Current
- Monitor real-time queues and analyze high-risk transactions from specified points of sale, ensuring timely response to potential fraud.
- Conduct transactional data analysis to identify and investigate suspicious activities and potential fraud patterns, enhancing fraud detection efforts.
- Review customer accounts and documents to detect suspicious activities, contributing to overall risk management.
- Engage with clients through telephone and email communications to provide updates on account activity.
Fraud Specialist
Jpmchase
Elgin, IL
03.2022 - 04.2024
- Reviewed credit card and account applications for signs of possible identity theft, unauthorized account takeovers, and fraudulent patterns.
- Assessed risks and application details to compare data, minimizing exposure while safeguarding the client experience.
- Verified account and application information from clients to ensure accurate credit decisions.
- Responded to customer inquiries regarding credit application statuses to provide timely updates.
- Conducted training sessions for new employees to improve their application verification skills.
Loan Processor
CNAC Finance
East Dundee, IL
05.2021 - 03.2022
- Verified borrowers' income and credit reports, preparing accurate underwriting documents and ensuring prevention of fraudulent submissions.
- Analyzed applicant financial and credit status to determine transaction feasibility, assessing assets, documentation, and risk indicators.
- Communicated with customers to gather documentation, verify identity, and manage processing workflows under tight deadlines.
Education
Bachelor of Science (B.S.) - Bussiness analyst Candidate
Bellevue University
Bellevue, NE, US05-2027
High School -
ELGIN HIGH SCHOOL
Elgin05-2014
Skills
- Fraud analysis
- Risk evaluation
- Investigative methods
- Issue resolution
- Client engagement
Certification
Psychology in Leadership Certificate
Languages
English
Professional
Spanish
Professional
Timeline
Fraud Specialist II
JPMorgan Chase
04.2024 - Current
Fraud Specialist
Jpmchase
03.2022 - 04.2024
Loan Processor
CNAC Finance
05.2021 - 03.2022
Bachelor of Science (B.S.) - Bussiness analyst Candidate
Bellevue University
High School -
ELGIN HIGH SCHOOL