DA'SHUNTA FIELDS
Ponchatoula,LA
Summary
High-performing Fraud & Customer Support Specialist with 8+ years of experience in remote environments. Expert in identifying fraudulent activity, resolving complex issues, and delivering exceptional customer experiences. Known for strong analytical skills, attention to detail, and protecting company assets while maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Fraud Specialist II
Nordstrom
2024.01 - 2026.01
- Conducted in-depth fraud investigations and account analysis
- Identified suspicious patterns to prevent financial loss
- Communicated effectively with customers regarding sensitive issues
- Recommended account actions and security measures
- Maintained compliance documentation and audit readiness
- Remote
Technical Support Specialist
Apple
2021.01 - 2024.01
- Delivered technical support for hardware/software issues
- Managed ticketing systems and resolved complex cases
- Maintained system performance through testing and updates
Customer Service Representative
DIRECTV
2017.01 - 2020.01
- Assisted customers via phone, chat, and email channels
- Resolved issues efficiently while maintaining professionalism
- Supported team performance and service standards
Education
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Nunez Community College
Chalmette, LASkills
- Fraud Analysis
- Remote Operations
- Customer Support
- Data Analysis
- Technical Troubleshooting
- CRM Systems
- Documentation
- Quality Assurance
Timeline
Fraud Specialist II
Nordstrom
2024.01 - 2026.01
Technical Support Specialist
Apple
2021.01 - 2024.01
Customer Service Representative
DIRECTV
2017.01 - 2020.01
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Nunez Community College