Ashley Herrera
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Team Member
Tuxedo Events
09.2024 - Current
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Sales Associate
American Eagle Outfitters
10.2021 - 04.2022
- Worked in sales, selling merchandise, apparel
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Management Information Systems
University of Houston
Houston, TXHigh school diploma -
Thurgood Marshall High School
Missouri City, TX05.2022
Skills
- Customer Service
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Fluent in Spanish
- Task prioritization
- Willingness to learn
- Adaptability and flexibility
- Dependability and reliability
- Hospitality and accommodation
- Time management
- Organizational skills
- Decision-making
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Tuxedo Events
09.2024 - Current
Sales Associate
American Eagle Outfitters
10.2021 - 04.2022
Management Information Systems
University of Houston
High school diploma -
Thurgood Marshall High School
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