Ashley Hesse
Elk River,MN
Summary
Practical and competent SHARP specialist and Victim Advocate with over 5 years of experience providing advocacy. Sound knowledge of community resources, military resources and justice system. Maintained positive working environment and empathetic approach to victims of sexual assault, sexual harassment, and domestic violence
Overview
23
23
years of professional experience
Work History
Rural Carrier Associate
USPS, United States Postal Service
11.2018 - Current
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on multiple routes while processing check submissions, money orders, and stamp purchases in field.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Signed and received mail with signature requirements upon delivery and loading.
Kitchen Staff Member
Isd 728
11.2018 - 09.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Stayed abreast of new trends in education by attending professional development courses and in-service trainings.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
SHARP Specialist
Minnesota Army National Guard
09.2009 - 10.2014
- Listened and responded to personnel requests and forwarded necessary information to superiors.
- Interpreted needs of personnel and introduced services to fit specific requirements.
- Maintained open and neutral position to expedite communication with victims.
- Managed cases simultaneously, methodically working through each.
- Collaborated with law enforcement to assist with services for sexual assault and domestic violence victims
- Leaned on psychological and emotional understanding of victims to create safe and comfortable space to report.
- Empathetically communicated with victims to facilitate needs of the victims and reporting.
- Cooperated with coworkers and SARC or EO staff to process and assist victims
- Exercised quick judgment in chaotic environments to keep victims safe.
- Developed safety plans to meet victims' assessment of need.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Spearheaded awareness through regular training within my assigned unit and all units within the battalion.
- Coordinated individual and group counseling to meet victim service standards.
- Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
- Wrote reports on clients and maintained required paperwork.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Referred clients to other specialists, institutions or support services as necessary.
- Leveraged excellent oral and written communication skills to interact professionally with staff and clients.
- Attended interagency meetings and networked to create community partnerships.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
EO Specialist
Minnesota Army National Guard
09.2002 - 10.2014
- Followed all NGB policies and procedures to deliver quality training and assistance.
- Listened and responded to various questions and situations, forwarding necessary information to superiors.
- Interpreted personnel and unit needs and introduced training to fit specific requirements.
- Assisted with training to enforce quality, safety, training, and procedural guidelines.
- Attended training programs to deepen professional skillset and assisted in training individuals, units, and battalions on existing and new training programs.
- Reviewed complaints and claims about civil rights, coordinating with supervisors, and helping build satisfactory resolutions.
- Collaborated with various agencies and units to extend workplace understanding and enhance compliance.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases as necessary.
- Examined complaints, gathered information, mediated disputes, and coordinated with supervisors for resolution and guidance as needed.
- Monitored implementation and impact of guidelines for nondiscriminatory employment practices.
- Worked independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Squad Leader
Minnesota Army National Guard
11.2000 - 10.2014
- Maintained property and equipment inventory and crew assignments.
- Provided thorough reports to superiors regarding squad's activities on patrol.
- Supervised engine crew and reviewed completed work for accuracy, safety and quality.
- Determined necessity and type of additional resources and change of approach and techniques.
- Submitted work orders to have vehicles repaired and checked each one thoroughly upon return to service.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Maintained secure communication systems to relay information to and from command teams.
- Established defensive positions to protect against enemy forces.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Trained and mentored personnel in combat operations and tactics.
- Monitored and assessed mission progress and provided updates to command.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Created contingency plans to address unexpected tactical scenarios.
- Prepared and delivered investigative reports and briefings.
- Conducted and oversaw briefings and debriefings.
- Managed and trained up to 30 soldiers in various skill-sets
Education
No Degree - SAPR, SARC, Victim Advocate
Department of The Army; Joint Force Headquarters
Associate of Applied Science - Western Clinical Herbalism
Minneapolis Community And Technical College
Minneapolis, MN05.2011
Skills
- Professional Relationships
- Complex Problem-Solving
- Training Courses
- Law Enforcement Assistance
- Incident Reporting
- Social Perceptiveness
- Victim Services
- Crisis Situations
- Sexual Assault Training
- Confidential Case Documentation
- Victim Advocacy
- Support Advocacy
Affiliations
Disabled American Veterans
International Library of Poetry
Additional Information
I have continued to maintain connection with previous military resources and associates; at times providing guidance and assistance to currently serving leaders and veterans, regarding sexual assault, domestic violence, and harassment issues.
I am passionate about learning, and committed to continual growth and education in order to best serve the needs of victims, their families, and the military. I am an approachable, resourceful, and dedicated employee with a strong work ethic. I possess a high level of patience and understanding. I have good communication and problem solving skills, with the ability to work well on my own as well as part of a team.
Languages
Spanish
Elementary
Timeline
Rural Carrier Associate
USPS, United States Postal Service
11.2018 - Current
Kitchen Staff Member
Isd 728
11.2018 - 09.2020
SHARP Specialist
Minnesota Army National Guard
09.2009 - 10.2014
EO Specialist
Minnesota Army National Guard
09.2002 - 10.2014
Squad Leader
Minnesota Army National Guard
11.2000 - 10.2014
No Degree - SAPR, SARC, Victim Advocate
Department of The Army; Joint Force Headquarters
Associate of Applied Science - Western Clinical Herbalism
Minneapolis Community And Technical College