Ashley Highers
Oneida,NY
Summary
Senior Ophthalmic Technician with 14+ years of experience enhancing patient care through collaboration and training of junior staff. Expertise in data analysis, medical documentation, and exceptional customer service. Specialized in pre- and post-operative care for ocular disease patients. Committed to continuous education to improve clinical management skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Ophthalmic Technician & Surgical Coordinator
Costello Eye Physician & Surgeons
New Hartford, New York
01.2011 - Current
- Assisted in patient preparation for ophthalmic examinations and procedures while ensuring compliance with safety regulations.
- Operated diagnostic equipment to gather precise patient data for accurate assessments.
- Conducted vision tests to evaluate visual acuity and overall eye health effectively.
- Educated patients on pre- and post-operative care instructions to promote recovery.
- Maintained cleanliness and organization of examination rooms and equipment to uphold safety standards.
- Collaborated with ophthalmologists to optimize patient flow during busy clinic hours.
- Documented patient information in electronic health records accurately and efficiently.
- Trained junior technicians on best practices and effective use of ophthalmic equipment.
MSA
VA
Syracuse, New York
01.2019 - 06.2021
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls effectively.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained cleanliness and organization of reception area and lobby.
- Provided support for administrative tasks and special projects as required.
- Developed positive relationships with clients and colleagues through excellent communication skills.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Waitress
Bema's Cafe
Oneida, New York
01.2000 - 12.2006
- Provided exceptional customer service in a high-volume dining environment.
- Took and processed customer orders accurately and efficiently.
- Prepared tables for service by setting up utensils, glassware, and napkins.
- Checked back with customers throughout meal service to ensure satisfaction.
- Operated ovens, fryers, and mixers safely.
Education
High School Diploma -
Stockbridge Valley Central School
Oneida, NY01-2004
Skills
- Patient care and education
- Medical documentation and technology
- Diagnostic equipment operation
- Team collaboration and support
- Data analysis and reporting
- Customer service excellence
- Visual field testing and assessment
- OCT imaging proficiency
- Preliminary and vision testing
- Pachymetry measurement expertise
- Ophthalmic instrument maintenance
- Oculoplastic surgery assistance
- Ocular motility evaluation
- Client relationship management strategies
- Time management skills
- electronic health records management
Affiliations
- Photography- offering photography for special events in small community (Sports, Weddings, Family reunions, kids activates and outdoor wild life)
- Gardening
- Crafting
Accomplishments
- Leader Technician - Costello Eye 2020
Certification
- Certified Ophthalmic Technician 2011
Timeline
MSA
VA
01.2019 - 06.2021
Lead Ophthalmic Technician & Surgical Coordinator
Costello Eye Physician & Surgeons
01.2011 - Current
Waitress
Bema's Cafe
01.2000 - 12.2006
High School Diploma -
Stockbridge Valley Central School