Carly Amen
LasikPlus
Lombard,IL
17
years of professional experience
Senior Ophthalmic Surgical Technician / Patient Care Coordinator & Surgical Operations supporting LASIK care through WaveLight Allegretto and IntraLase laser procedures, patient screening, and surgical documentation. Guides patients through consultative counseling, payment processing, and procedure education while maintaining smooth flow to physicians. Strengthens conversion rates and team readiness through training, scheduling, and accurate clinical coordination.
Work History
Senior Ophthalmic Surgical Technician / Patient Care Coordinator & Surgical Operations
10 Years 10 Months- Assisted surgeons in LASIK procedures by operating advanced laser systems, including WaveLight Allegretto and IntraLase lasers.
- Conducted comprehensive pre-screening testing and completed documentation for accurate clinical assessments.
- Provided detailed counseling on LASIK options and packages, ensuring clarity and professionalism.
- Maintained high conversion rates through effective consultative communication while selling LASIK procedures.
- Recognized for exceeding daily and monthly sales targets, enhancing patient confidence throughout experiences.
- Streamlined patient flow to physicians by optimizing scheduling and adapting test sequences for efficiency.
- Oversaw completion of all surgical documentation, including consent forms and payment processing.
- Trained and mentored new employees on technical procedures and best practices in patient care.
- Managing approximately 50–75+ inbound calls and 30–50+ outbound calls per day,
Ophthalmic Technician
1 Year 6 Months- Guided patients through necessary testing, clarifying procedures and addressing concerns.
- Collected comprehensive patient histories, including chief complaints and relevant medical details.
- Reviewed patient charts to anticipate testing needs and completed pre-screening tasks efficiently.
- Performed and documented various diagnostic tests, ensuring accuracy in results.
- Acted as EMR system administrator, coordinating with IT for issue resolution and operational continuity.
- Assisted ophthalmologists during surgical procedures, including advanced cataract and LASIK surgeries.
Ophthalmic Scribe
1 Year 7 Months- Supported ophthalmologists by researching relevant patient history, recording medical data, transmitting prescriptions, and preparing treatment plans.
- Prioritized physicians' time by presenting critical lab results and imaging studies promptly.
- Coordinated the sending of medical examination records and findings to referral and primary care physicians, as well as transmitting fee tickets to the billing department.
- Conducted lens studies and surveys for both the practice and the NovaMed Surgery Center.
Manager
1 Month- Managed the daily operations of a Martial Arts Studio, including opening and closing duties.
- Collected monthly tuition payments and maintained accurate records of financial transactions.
- Handled inventory management and bookkeeping tasks, ensuring operational efficiency.
- Managed all incoming and outgoing calls.
Barista
2 Years 6 Months- Provided exceptional customer service by taking orders, operating the cash register, and preparing specialty beverages.
- Performed regular cleaning duties and maintained a clean, organized workspace.
- Successfully promoted and up-sold products, contributing to increased sales.
- Awarded 'Outstanding Customer Service' certificate based on customer feedback.
- Successfully managed high-volume customer traffic during peak periods, efficiently serving continuous lines of customers while maintaining accuracy, speed, and exceptional customer service.
Education
Skills
Patient education
Ophthalmic testing
Surgical assistance
EMR documentation
Medical scribing
Visual acuity testing
Tonometry
OCT imaging
Slit lamp examination
Refraction testing
Scheduling coordination
Patient counseling
Customer service and relations
Effective communication
Organizational skills
Insurance verification
Prior authorization
Referral coordination
Preoperative education
Postoperative follow-up coordination
HIPAA compliance
PORTFOLIO
www.linkedin.com/in/carlyamencoa
EXPERIENCE
Awarded 'Outstanding Customer Service' certificate based on customer feedback.
Timeline
Senior Ophthalmic Surgical Technician / Patient Care Coordinator & Surgical Operations
LasikPlus
10.2015 - CurrentRead More
Ophthalmic Technician
Kirk Eye Center
03.2014 - 09.2015Read More
Ophthalmic Scribe
Kirk Eye Center
08.2012 - 03.2014Read More
Manager
Lion's Tae Kwon Do
06.2012 - 07.2012Read More
Barista
Starbucks
05.2009 - 11.2011Read More
Triton College
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Dominican University
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