Shelby Lasch
Schenectady,NY
Summary
Committed, hard-working individual with an OTA degree from Maria College, with 9+ years of healthcare experience. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgical Coordinator/Patient Care Coordinator
OrthoNY
Albany, NY
09.2023 - Current
- Coordinating with physicians, and other departments to identify and resolve scheduling conflicts.
- Organize pre-operative and post-operative patient education sessions effectively.
- Trained new staff on office protocols and patient management systems.
- Ensured compliance with healthcare regulations and quality standards in surgical processes.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Program Assistant
Colonie Senior Services Centers
Colonie, NY
07.2024 - 12.2025
- Communicate daily with caregivers
- Followed procedures, guidelines, and regulations implemented by NYS
- Coordinated activities for senior programs and events to enhance community engagement
- Assisted staff with administrative tasks, ensuring smooth daily operations
- Organized documents and maintained accurate records for program compliance
- Facilitated group discussions and provided resources to promote health education
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
Information Associate
Community Care Physician, Family Practice
Niskayuna, NY
03.2022 - 09.2023
- New patient/ referrals coordinator for multiple providers.
- Managed patient records and ensured data accuracy in electronic health systems.
- Assisted with scheduling appointments and coordinating patient follow-up procedures.
- Organized patient information for easy access during consultations and examinations.
- Developed and maintained filing systems to organize large volumes of data records.
- Participated in team meetings discussing current initiatives, challenges, solutions.
- Performed clerical tasks by answering calls, taking messages, returning missed calls, arranging appointments and responding to questions or inquiries.
Nursing Administration
Sunnyview Rehabilitation Center
Schenectady, NY
11.2021 - 07.2022
- used Kronos system to input weekly time logs
- Scheduling for all units within the facilities.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper coding.
- Actively participated in professional organizations related to nursing administration and management.
- Served as a liaison between hospital administration and staff; addressed any issues promptly that arose from either side.
Sr. Registration Associate
Trinity Health
Rensselaer, NY
10.2019 - 02.2022
- Managed patient registration process efficiently and accurately.
- Assisted patients with forms and answered registration inquiries.
- Utilized electronic health record systems for data entry and retrieval.
- Trained new staff on registration protocols and procedures effectively.
- Scanned documents into electronic health records database according to policy guidelines.
- Resolved any discrepancies between paper documentation and electronic databases quickly.
- Provided customer service to patients, answering questions and explaining policies and procedures.
- Processed payments from patients, logging them into the system and issuing receipts.
- Provided assistance with various clerical duties related to patient registration processes.
Medical Assistant/ Office Manager
Albany Urologic Oncology
Schenectady, NY
05.2013 - 09.2019
- Surgical coordination between St Peters Hospital for multiple providers.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Educated patients on treatment plans, medications, and follow-up care.
- Processed insurance claims and handled billing inquiries professionally.
- Maintained accurate electronic health records for comprehensive patient documentation.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Education
Associate of Applied Science - Occupational Therapy
Maria College of Albany
Albany, NY01.2024
Some College (No Degree) - Individual Studies
Hudson Valley Community College
Troy, NYSkills
- Surgical coordination
- Patient education
- HIPAA compliance
- Electronic health records
- Scheduling management
- Healthcare regulations
- Problem solving
- Attention to detail
- Strong communication skills
- Medical terminology proficiency
- Office workflow support
- Healthcare administration
- Activity planning
- Policy and procedure modification
Certification
- Blood borne pathogens
- BLS-CPR/AED
Timeline
Program Assistant
Colonie Senior Services Centers
07.2024 - 12.2025
Surgical Coordinator/Patient Care Coordinator
OrthoNY
09.2023 - Current
Information Associate
Community Care Physician, Family Practice
03.2022 - 09.2023
Nursing Administration
Sunnyview Rehabilitation Center
11.2021 - 07.2022
Sr. Registration Associate
Trinity Health
10.2019 - 02.2022
Medical Assistant/ Office Manager
Albany Urologic Oncology
05.2013 - 09.2019
Associate of Applied Science - Occupational Therapy
Maria College of Albany
Some College (No Degree) - Individual Studies
Hudson Valley Community College