Autumn Hermosillo
Whitehouse,TX
Summary
Experienced healthcare professional with extensive skills in patient scheduling and referral coordination. Proficient in enhancing operational workflows and managing complex surgical logistics to ensure seamless patient experiences. Strong focus on communication and collaboration with multidisciplinary teams to support patient care objectives.
Overview
11
11
years of professional experience
Work History
Surgical Coordinator
Texas Oncology
Tyler, Texas
04.2025 - Current
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Coordinated patient scheduling for surgical procedures and follow-ups, enhancing patient access to timely care.
- Facilitated effective communication between patients, surgeons, and healthcare staff, ensuring clarity in care processes.
- Facilitated pre-operative assessments and ensured required documentation was complete.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Collaborated with insurance providers to verify coverage and obtain authorizations.
- Coordinated patient referrals to ensure timely access to specialized care.
- Utilized electronic health record systems to track referral statuses and patient information.
- Developed relationships with external specialists to facilitate effective patient transitions.
- Created educational materials that informed patients about surgical processes and recovery, improving patient preparedness.
- Provided support during the intake process for new referral requests and inquiries.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Communicated regularly with patients regarding their care plans following a referral.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Monitored patient progress throughout the referral process.
- Verified documents and associated records to catch and resolve discrepancies.
Surgery Scheduler
UT Health East Texas
Tyler, Texas
12.2023 - 05.2025
- Coding etiquette
- Address calls, emails, complaints, and queries from patients
- Provide information and updates in regards to patients’ surgery schedules
- Receive all needed medical records and history from patients
- Obtain medical authorizations from insurance companies for all surgical procedures
- Assist with coding and diagnosis
- File, collect, and organize pre and post operational data for reference
- Create a daily surgery schedule and surgical log for all departments
- Managed patient-related concerns
- Assure appropriate coordination with other hospital departments when special surgical needs occur
- Take reservations for surgeries and schedule a date based on the availability of the surgeon and the medical condition of patients
- Obtain medical authorization with patient’s insurance
- Arranged pre-operative and post-operative appointments for surgical patients.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
- Coordinated communications between patients and healthcare providers to facilitate efficient appointment scheduling.
- Advised staff on appropriate protocols when making a referral.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Created reports on referral activity and outcomes.
- Compiled, recorded, or coded data from referrals or surveys using computer or specified form.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Addressed and resolved conflicts between referring physicians and receiving providers to ensure seamless patient care.
- Managed patient billing and collections processes efficiently.
- Coordinated with insurance companies for claim submissions and follow-ups.
- Collaborated with healthcare providers to ensure accurate documentation.
- Collaborated with other departments to resolve customer inquiries regarding billing issues.
- Contacted insurance providers to check patient coverage.
- Researched discrepancies on unpaid invoices and reconciled them.
- Reached out to responsible companies and individuals to collect on outstanding debts.
- Monitored accounts receivables daily to determine appropriate follow-up action needed.
- Contributed to development of new processes for billing, coding, collections, and reimbursements to enhance operational workflows.
- Prepared financial statements for management review.
- Provided training sessions on billing software applications and procedures to staff members.
- Assessed workflows to identify areas for improvement and propose adjustments.
Patient Access Representative Team Lead
UT Health Science Center
12.2022 - 12.2023
- Managed patient inquiries and issues, ensuring timely resolution and support.
- Inform patients and their caregivers of hospital procedures, policies, and protocols.
- Directed patient access staff while facilitating communication with management.
- Delivered key information to staff, enhancing collaboration across departments.
- Facilitated system training sessions for end-users during go-live phases.
- Coordinated workflow optimization initiatives, improving user experience and system adoption.
- Developed user documentation to support training and operational processes.
- Provided ongoing support during transition periods to ensure smooth operations post-launch.
Medical Assistant/Surgery Scheduler
OrthoLoneStar
04.2022 - 12.2022
- Coordinated surgery appointments to streamline patient scheduling
- Scheduled patient appointments
- Obtained patient vitals
- Executed clinical skills under physician supervision to support patient care
- Assisted doctor with in-office procedures
- Performed patient assessments
- Processed medication refill requests
- Obtain medical authorization for both in office and surgical procedures
- Followed coding etiquette guidelines for accurate patient records
Referral Coordinator
UT Health
06.2018 - 04.2022
- Coordinated 50 patient referrals daily using multi-line telephone system, ensuring timely processing and follow-up.
- Obtained medical authorizations for all UT Health Doctors.
- Addressed inquiries and resolved concerns from patients and specialists, enhancing communication and satisfaction.
- Communicated with patients with compassion while keeping medical information private.
- Verified documents and associated records to catch and resolve discrepancies.
- Developed and maintained accurate facility documents and records, safeguarding sensitive data compliance.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Performed a variety of clerical and administrative duties pertaining to on-site support.
Retention Specialist
Suddenlink Communications
06.2017 - 06.2018
- Engaged customers considering leaving Suddenlink to explore solutions that support retention.
- Supported customers experiencing financial difficulties or dissatisfaction to promote continued service usage.
- Engaged customers to understand their needs and preferences.
- Analyzed customer feedback to improve retention strategies.
- Developed training materials for new retention initiatives.
Customer Loyalty Specialist
Suddenlink Communications
10.2016 - 06.2017
- Managed corporate escalations, guiding agents to foster positive customer experiences in challenging interactions.
- Assisted agents in resolving technical, billing, and sales inquiries while engaging customers.
- Articulated company identity through corporate messaging.
Technical support representative
Suddenlink Communications
11.2015 - 10.2016
- Managed inbound residential calls to resolve equipment failures and technical inquiries, including billing and payment processing.
- Resolved customer inquiries while educating on Suddenlink services to enhance customer retention and support revenue growth.
- Facilitated communication in call center to effectively address customer needs.
- Met and exceeded company sales and productivity goals every month.
Education
High School Diploma -
Whitehouse High School
Whitehouse, TX01-2014
Associate of Applied Science -
Kilgore College
Kilgore, TX05-2026
Skills
- Surgical Coordination
- CPT Coding
- CPT expertise
- Surgical Scheduling
- Patient coordination
- Obtaining authorizations
- Pre-authorization management
- Insurance Verification
- Revenue cycle management
- Medical billing
- Healthcare compliance
- EMR Systems
- Electronic health records
- Medical Records
- Medical documentation
- Patient scheduling
- Schedule coordination
- Checking in patients
- Payment collection
- Documentation scanning
- Patient relations
- Patient Support
- Healthcare management
- Care coordination
- Team collaboration
- Medical terminology proficiency
- Scheduling expertise
- Strong communication skills
- Educating patients
- HIPAA compliance
- Patient Support
Timeline
Surgical Coordinator
Texas Oncology
04.2025 - Current
Surgery Scheduler
UT Health East Texas
12.2023 - 05.2025
Patient Access Representative Team Lead
UT Health Science Center
12.2022 - 12.2023
Medical Assistant/Surgery Scheduler
OrthoLoneStar
04.2022 - 12.2022
Referral Coordinator
UT Health
06.2018 - 04.2022
Retention Specialist
Suddenlink Communications
06.2017 - 06.2018
Customer Loyalty Specialist
Suddenlink Communications
10.2016 - 06.2017
Technical support representative
Suddenlink Communications
11.2015 - 10.2016
High School Diploma -
Whitehouse High School
Associate of Applied Science -
Kilgore College