Haydee Lucas-Murillo
Homestead
Summary
Dedicated and detail-oriented Referral Coordinator and Surgical Coordinator Assistant with experience in patient referrals, insurance verification, scheduling, and front desk operations. Committed to providing exceptional customer service, improving workflow efficiency, and ensuring patients receive timely care. Strong team player with excellent communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator
Grau Orthopedics
Diffrent Locations
12.2025 - Current
- Assist with scheduling surgical procedures and coordinating patient care
- Verify insurance coverage and obtain surgical authorizations
- Communicate with patients regarding surgery preparation and follow-up appointments
- Coordinate with physicians, hospitals, and surgical facilities
- Maintain accurate patient records and surgical documentation
Front Desk
Cor Medical Centers
04.2024 - 07.2025
- Manage front desk operations, patient scheduling, and claim verification
- Verify insurance eligibility and benefits for patients
- Provide excellent customer service and support to patients and staff
- Coordinate appointments and maintain accurate patient records
Teller
El Aguila Inc
10.2017 - 09.2024
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer, ensuring accuracy and compliance with policies.
- Processed wire transfer requests efficiently while ensuring compliance with regulatory guidelines.
Referral Coordinator
Caremax Medical Centers
07.2021 - 03.2024
- Oversaw the complete referral process from initial request to final appointment
- Verified insurance coverage and obtained prior authorizations
- Coordinated with specialists, DME providers, and home health agencies
- Maintained communication with patients, providers, and insurance companies
- Improved office efficiency by implementing streamlined procedures
Appointment Coordinator
Homestead Diagnostics
07.2020 - 07.2021
- Scheduled diagnostic imaging appointments efficiently
- Coordinated patient preparation instructions and referrals
- Verified insurance and ensured proper documentation before appointments
Education
High School Diploma -
South Dade Senior High
06-2018
Skills
- Bilingual: English & Spanish
- Excellent Communication Skills
- NextGen
- eClinicalWorks
- First Aid & CPR Certified
- Knowledge of ICD-9 & CPT Codes
- Insurance Verification & Authorizations
- Scheduling & Patient Coordination
- Front Desk Operations
- Surgical Coordination
- PRP Training
- Customer Service
Timeline
Surgical Coordinator
Grau Orthopedics
12.2025 - Current
Front Desk
Cor Medical Centers
04.2024 - 07.2025
Referral Coordinator
Caremax Medical Centers
07.2021 - 03.2024
Appointment Coordinator
Homestead Diagnostics
07.2020 - 07.2021
Teller
El Aguila Inc
10.2017 - 09.2024
High School Diploma -
South Dade Senior High