Ashley Hines
Princeton,NJ
Summary
Dedicated and enthusiastic professional with a diverse background in community development, administration, support services, education, advising, consulting, event planning, and customer service. Recognized by leadership and management for outstanding communication and interpersonal skills when interacting with clients, students, personnel, teams, and organizations. Proven ability to establish rapport and build trust with a wide range of individuals, including Fortune 500 company clients, retail clothing guests, academic institutions' leadership, leaders of religious organizations, and students from various backgrounds. Experienced in working with first-generation low-income students and highly diverse populations in terms of ethnicity, culture, and economic characteristics. Strong technical writing skills and organizational abilities. Collaborative across departments to meet the needs of clients, students, and colleagues.
Overview
11
11
years of professional experience
Work History
Volunteer
Guided Stages Family Childcare Outreach
01.2024 - Current
- Advised the youth group, emphasizing the provision of tools and skills readily available to help young children and teens navigate the world, while providing a safe space that fostered growth, encouraged individuality, and facilitated self-expression, empowering young individuals by promoting social connections within a supportive environment.
- Organized and led weekly community faith-based sessions, growth-focused gatherings through structured and impactful Bible studies, promoting meaningful discussions to encourage personal development for all attendees.
- Collaborated and organized with community leaders a three-day community outreach event for revival and family day at multiple parks in Trenton, NJ, free of charge, to promote hope, love, peace, and joy, partnering with multiple city-wide initiatives to engage the inner-city population through outreach programs designed to encourage the utilization of available resources within the community.
Full Time
Princeton Public Schools
08.2022 - 06.2024
- Managed and executed administrative tasks essential to supporting the functions of the student services department's operations.
- Developed an efficient file management system to ensure compliance with documentation standards, streamlining student services file tracking to enhance data accuracy and accessibility through both physical and digital file databases.
- Supported communication efforts, prepared reports, and facilitated digital adoption for managing student files with child study teams.
- Held position of secretary for PRESSA, the Princeton Regional Support Staff Association.
Per Diem
Kelly Education Services
01.2022 - 08.2022
- Advanced educational growth by delivering customized assistance as a Paraprofessional in collective environments and one-to-one interactions.
Full Time
Bank of America Corporation-Merrill Lynch
01.2018 - 12.2019
- Advised high-net-worth clients exceeding $250,000 on leveraging digital self-service tools, delivering accurate and comprehensive responses to inquiries, enhancing their experiences by effectively servicing their brokerage and bank accounts, driving positive feedback recognized with several High-Five Awards ultimately achieving the Bronze Award for exceptional customer service, garnering highest survey scores across three states.
- Earned global recognition for delivering exceptional customer service by efficiently handling financial transactions and maintaining a high attention to detail in a high-pressure environment while providing thorough and precise information to clients regarding their accounts and retirement objectives as a Merrill Lynch Retirement Services Operations and Benefits Associate.
- Showcased the ability to work effectively in a team environment, which supported certification efforts, earning multiple accolades under the JD Power framework.
Full Time
Mercer County Community College
03.2017 - 09.2017
- Functioned as an Educational Specialist with New Jersey Youth Corps, engaging first-generation, low-income students within a highly diverse student population, consisting of various ethnic, cultural, and economic backgrounds.
- Facilitated curricular development and executed teaching strategies focused on the Language Arts, Writing, and Social Studies components of the GED examination.
- Ensured compliance during T.A.B.E. examinations, refined testing methods for reading comprehension and language skills, including vocabulary and spelling; mapped performance metrics to standardized grade levels for comprehensive reporting.
- Conducted creation and management of detailed documentation for the program’s newsletter and monthly reporting.
- Contributed expertise as a design consultant to both interior and exterior design initiatives for the beautification of NJYC property.
- Contributed to the planning, implementing, and evaluating of educational programs, community service projects, and leadership activities requiring full student participation.
- Conducted job readiness training, and facilitated interview preparation sessions, while aiding in securing job placements, college admissions, and trade program enrollments for each student.
Per Diem
Princeton Friends School
10.2016 - 01.2017
- Executed established lesson plans for multiple subjects when the primary instructor was unavailable.
Full Time
Trenton Board of Education
10.2013 - 06.2016
- Supported special education learners by reinforcing materials and skills introduced by certified staff.
- Designed specialized approaches in collaboration with certified staff based on individual student needs and abilities.
- Facilitated learning and development through individualized attention in both group settings and one-on-one interactions.
Part-time
Catholic Youth Services (CYO)
09.2014 - 12.2015
- Facilitated academic support and engagement through targeted after-school initiatives in homework help, literacy growth, and extracurricular involvement.
- Organized and managed celebrations and ceremonies recognizing student academic achievements; also coordinated youth participation to showcase their many gifts and talents.
Education
Bachelor of Arts - English Major
University of Maryland Eastern Shore
Princess Anne, MD05.2012
90 Hour Child Care Certification -
Howard Community College
Columbia, MD05.2012
Skills
- Verbal and written communication
- Strategic thinking
- Community development planning
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Client relationship building
- Office administration
- Attention to detail
- Team leadership & development
- Client relationships
- Youth mentoring
- Classroom management
Recognitions
- Certificate of Appreciation, Awarded for my active support and facilitation in the 'Exploring Me' Youth Group for the 2023-2024 Inaugural Session with Guided Stages Childcare Outreach
- Bronze Award, For my exceptional customer service and highest survey scores above all my fellow colleagues across three sites with Merrill Lynch Wealth Management Client Services, nominated by Manager Leonora Paul
- Global Recognition Winner, For my exceptionally outstanding customer service at Merrill Lynch in Employees Stock Options of Retirement Benefits and Wealth Management Client Services.
- Recognition, For my community development and volunteer service with Bank of America/Merrill Lynch Black Professionals Group Network event at Parker Elementary School as a Junior Achievement 5th grade teacher 2018-2019
Timeline
Volunteer
Guided Stages Family Childcare Outreach
01.2024 - Current
Full Time
Princeton Public Schools
08.2022 - 06.2024
Per Diem
Kelly Education Services
01.2022 - 08.2022
Full Time
Bank of America Corporation-Merrill Lynch
01.2018 - 12.2019
Full Time
Mercer County Community College
03.2017 - 09.2017
Per Diem
Princeton Friends School
10.2016 - 01.2017
Part-time
Catholic Youth Services (CYO)
09.2014 - 12.2015
Full Time
Trenton Board of Education
10.2013 - 06.2016
Bachelor of Arts - English Major
University of Maryland Eastern Shore
90 Hour Child Care Certification -
Howard Community College
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