Ashley Hobson
Goldsboro,NC
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Veterinary Assistant
Points East Veterinary Specialty Hospital
08.2023 - Current
- Assist 10 veterinarians and 5 vet technicians with lab work and procedures including spay and neuter surgeries for dogs and cats
- Provide first aid to 90% of the pets in emergencies and stabilize them until a veterinarian takes over
- Keep detailed logs, documents, and reports of animals’ activities, and adhere to all hospital regulations and risk management procedures
- Check-in 10+ patients daily and request information from owners, including vaccination records and their reasons for visiting
- Administered anesthesia, vaccine, subcutaneous, intramuscular, and topical shots to a variety of animals
- Cleaned, sterilized, and maintained 20+ kennels, operating rooms, 30+ cages, and surgical equipment
- Restrain and comfort animals while undergoing examination or treatment
- Communicated with patients and families of patients about care plans, procedures and follow-up home care
- Performed front-desk duties and processed payments, refunds and credits as needed
- Carefully managed record requests between other hospitals and specialty practices.
Rehab Service Coordinator
UnityPoint Health - Meriter
03.2022 - 06.2023
- Administrative and clerical support
- Greet all patients and enter their information into the registration system
- Knowledge of medical terminology and insurance companies and coverage types
- Strong organization abilities and attention to detail
- Proficient in making schedules
- Excellent computer skills especially data entry into medical systems
- Responsible team lead, handling any staff or patient issues in a professional manner
- Supply ordering
- Cleaning / Preparing patient care areas
- Excellent skill set in Microsoft products.
Registrar Specialist
Access Community Health Center
04.2019 - 02.2022
- Greet all patients and enter their information into the registration system
- Collect personal medical and insurance information from the patient or their family
- Place phone calls to verify insurance coverage as well as relevant medical information
- Proficient in Medical and Dental charting
- Knowledge of medical terminology and insurance companies and coverage types
- Excellent computer skills especially data entry into medical systems
- Strong organization abilities and attention to detail
- Computer experience, with fast, accurate typing skills
- Proficient in making schedules
- EPIC Superuser
- Responsible team lead, handling any staff or patient issues in a professional manner.
Patient Access Representative
OSF Saint Anthony Medical Center
01.2018 - 03.2019
- Epic proficient
- Records insurance information and obtains pre-approval for treatment if needed
- Relays information between patients and other staff members, and provides them with updates as needed
- Keeps paper and electronic medical records, and updates these records as needed
- Provides information to insurance companies in order to assist with billing
- Calculates payment information, accepts funds, and credits accounts accordingly.
Veterinary Assistant
Seminole Trail Animal Hospital
10.2016 - 12.2017
- Effectively assisted the DVM during exams and procedures, while remaining adaptable to change during emergency situations
- Maintained positive and professional connections with my peers and the general public
- Prioritized, organized, and completed diagnostic testing samples, and effectively Received, opened, time stamped, sorted, and distributed incoming and outgoing mail
- Verified invoices and requisitioned orders for goods and services
- Properly handled and prepared outgoing diagnostic samples for private laboratories
- Gave medications, collected blood, fecal, and urine samples for testing, saw to all patients needs, and maintained kennels
- Worked with Abaxis laboratory equipment to perform all laboratory tests including CBCs, chemistry panels, urinalysis, thyroid, and heartworm testing
- Worked with clients, scheduled appointments, processed payments, explained pre/post surgery care
- Maintained patient records by accurately recording treatments and test results on patient charts and other medical records
- Administered medication as directed.
Veterinary Technician
Branch’s Veterinary Clinic
08.2014 - 10.2016
- Review vaccination records and prepare vaccines according to our vaccine protocol
- Assist veterinarian in medical procedures using proper restraint; know how to restrain fractious patients
- Assist veterinarian in surgical procedures using proper aseptic technique
- Maintain and use medical equipment such as IDEXX Lasercyte and autoclave
- Perform routine laboratory procedures and analyses in hematology, microbiology, urinalysis, and serology
- Prepare samples for outside laboratory analysis
- Monitor patients under anesthesia
- Take and develop radiographs.
Education
Business and Accounting - Business Administration
Highland Community College
Freeport,IL05.2011
Skills
- Positive Attitude
- Communication
- Teamwork
- Self-Management
- Willingness to Learn
- Scheduling
- Client Communication
- Proficient in Microsoft Office
- Accurate Recordkeeping
- Notetaking and documentation
Other
08/01/20, 06/01/23, Sun Prairie Soccer Association, Lead Manager, Trains new managers, Helps organize tournaments, Sends out communications about the league and teams, Manage state teams and in house teams
References
References available upon request
Timeline
Veterinary Assistant
Points East Veterinary Specialty Hospital
08.2023 - Current
Rehab Service Coordinator
UnityPoint Health - Meriter
03.2022 - 06.2023
Registrar Specialist
Access Community Health Center
04.2019 - 02.2022
Patient Access Representative
OSF Saint Anthony Medical Center
01.2018 - 03.2019
Veterinary Assistant
Seminole Trail Animal Hospital
10.2016 - 12.2017
Veterinary Technician
Branch’s Veterinary Clinic
08.2014 - 10.2016
Business and Accounting - Business Administration
Highland Community College
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