Ashley Hodges
Springfield,USA
Summary
I have an excellent rapport with clients and exceptional problem solving skills. I work very well under pressure and am able to multitask with attention to detail and work efficiently.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
PeaceHealth Riverbend
04.2022 - 10.2024
- Resolved patient inquiries and concerns efficiently, maintaining high levels of customer satisfaction and trust.
- Collaborated with clinical teams to enhance patient flow, improving overall departmental efficiency and productivity.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with healthcare regulations.
Patient Access Representative
Oregon Imaging Centers
10.2019 - 09.2019
- Assisted patients and coordinated with other departments for scheduling.
- Coordinated insurance verification and eligibility checks to streamline patient access services.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Medic
Army National Guard
02.2006 - 02.2012
Education
High School Diploma -
Thurston High School
Springfield, OR06.2004
General Studies
Lane Community College
Eugene, ORSkills
- Relationship building
- Problem solving
- Time management
- Ability to work under pressure
- Ability to meet deadlines
- Multitasking
- Attention to detail
- Customer needs assessment
- Providing solutions
- Handling objections
- Rapport building
- Customer service
- Teamwork
- Communicating to patients and families
- Organizational skills
- Clinical data entry
- Computer literacy
- Administrative and office support
- Calm and effective under pressure
- HIPAA compliance
- Medical terminology
- Data collection
- Scheduling diagnostic procedures
- Claims handling and coverage verification
- Healthcare systems navigation
- Resolving problems
- Verbal and written communication
- Document filing
- Schedule coordination
- Dispute resolution
- Patient identity verification
Timeline
Patient Access Representative
PeaceHealth Riverbend
04.2022 - 10.2024
Patient Access Representative
Oregon Imaging Centers
10.2019 - 09.2019
Medic
Army National Guard
02.2006 - 02.2012
General Studies
Lane Community College
High School Diploma -
Thurston High School
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