Tamari Taylor
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Cigna
Jacksonville, FL
09.2025 - 02.2027
- Facilitated patient registration processes, ensuring accurate information capture and efficient workflows.
- Managed insurance verification, reducing discrepancies
- Enhanced communication between departments to resolve patient inquiries promptly and effectively.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Customer Service Representative
QRM
02.2025 - 07.2025
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
- Remote
Retention Specialist
MCI
Jacksonville, FL
08.2023 - 10.2024
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Customer Service Representative
CCI Contract Callers
Jacksonville, FL
05.2022 - 01.2023
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Dedicated and self-driven customer service representative with exceptional level of professionalism seeking to utilize expert skills.
Customer Service
Teleperformance
Jacksonville, FL
06.2021 - 09.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Managed high call volume while maintaining excellent customer service standards.
Sales Agent
Florida Blue, Blue Cross and Blue Shield of Florida
Jacksonville, FL
09.2019 - 02.2021
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Diploma - undefined
Edward H White High School
Jacksonville, FLSkills
- Computer skills, Customer service, Typing, Communication skills, Writing skills
- Critical thinking
- Relationship building
- Documentation
- Building rapport
- Research
- Organizational
- Computer skills
- Public speaking
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
Timeline
Patient Access Representative
Cigna
09.2025 - 02.2027
Customer Service Representative
QRM
02.2025 - 07.2025
Retention Specialist
MCI
08.2023 - 10.2024
Customer Service Representative
CCI Contract Callers
05.2022 - 01.2023
Customer Service
Teleperformance
06.2021 - 09.2022
Sales Agent
Florida Blue, Blue Cross and Blue Shield of Florida
09.2019 - 02.2021
Diploma - undefined
Edward H White High School