Ashley Hogg
Wylie,TX
Summary
Medical Office Coordinator with 10 years of cardiovascular front and back office experience. Experienced with optimizing productivity, efficiency and service quality across various fast paced environments, bringing highly dependable, ethical and reliable support that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in various departments to ensure operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Procedure Coordinator
North Texas Heart Center
08.2019 - Current
- Managed multiple schedules for busy practice with 15 physicians, and prioritized tasks to meet demands of fast-paced work environment.
- Developed and implemented efficient scheduling processes and applications needed to better streamline department workflow.
- Designed training protocols and best practices that can be used to train oncoming staff for this department.
- Built highly efficient and knowledgeable team through ongoing coaching and professional development opportunities.
- Established routine weekly check ins with department staff at other locations to ensure continuity of care and up to date information for patients.
- Mentored, developed and trained incoming staff within department, and also for front and back office positions.
- Resolved issues with patients or staff through active listening and open-ended questioning, escalating major problems to appropriate manager.
- Improved patient satisfaction scores through implementation of guidelines and expectations for our department.
- Oversaw appointment scheduling and itinerary coordination for patients, various vendors, anesthesia, and physicians.
- Developed internal requirements and standards of care for our department to minimize patient drop off or dissatisfaction.
- Assisted with organizing meetings for physicians, vendors, and hospital leadership when requested.
- Kept a high average on yearly performance evaluations.
- Provided backup to front desk to step in and assist with various tasks whenever employee was absent or at lunch.
- Answered telephone calls to offer patients information regarding their procedures, answer questions, and direct calls to appropriate staff when needed.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with other healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services to prevent billing issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Assistant
North Texas Heart Center
05.2016 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Assistant, NRCMA
Heart Place
03.2014 - 04.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Dr. Taysir Jarrah
10.2012 - 04.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
B.S. Healthcare Administration -
Straighterline Via WGU
05.2026
High School Diploma -
Wylie High School
Wylie, TX2008
Skills
- Effective communication with patients and staff
- 10 years of front and back office experience
- Improved efficiency within scheduling department
- Strong patient education on procedures offered, medication uses, and supported clinical rationale
- Training incoming employees
- Adept at handling complaints patients or other staff raise
- Coordinating multiple schedules with several physicians and vendors
- Clinical background helpful with patient questions and documentation processes for insurance authorizations
Certification
- BLS Certification, renewed 2023
- ECG Training
National Center Competency Testing, 2017
- Certified Medical Assistant (NRCMA)
National Center Competency Testing, 2014
Timeline
Procedure Coordinator
North Texas Heart Center
08.2019 - Current
Medical Assistant
North Texas Heart Center
05.2016 - 08.2019
Medical Assistant, NRCMA
Heart Place
03.2014 - 04.2016
Medical Assistant
Dr. Taysir Jarrah
10.2012 - 04.2014
B.S. Healthcare Administration -
Straighterline Via WGU
High School Diploma -
Wylie High School
- BLS Certification, renewed 2023
- ECG Training
National Center Competency Testing, 2017
- Certified Medical Assistant (NRCMA)
National Center Competency Testing, 2014
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