Ashley Jones
San Leandro,CA
Summary
Highly organized with strong verbal and written communication skills. Seeking a customer service position where I can leverage my problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
MD Fluid System Technologies, Inc.
11.2021 - 02.2023
- Respond to customer requests (phone, web, ecommerce, Live
- Support chat, email, fax, etc.) for information, quotes, orders, cancellations, expedites, debit/credit, proof-of-delivery, usage or other
- Preparing detailed daily reports for team meetings and target dates
Liaison
Thyssenkrupp (Tesla)
01.2018 - 01.2019
- Track drivers, trailers, and parts that are in transit to different warehouses with systems
- Research, communicate, resolve problems that may arise
- Ensure that all drivers are complying with P.P.E policies.
Dispatcher
Transdev (Stanford Marguerite)
01.2015 - 01.2018
- Responsible for maintenance, safety procedures/DOT compliance, ground services schedule
- Prioritize and organize calls according to urgency.
Education
AA in Communication -
Merritt College
01.2022
HS Diploma -
JAMES LOGAN HIGH SCHOOL
Hayward, CA01.2006
Skills
- Customer Order Management
- Complaint Resolution
- Excellent Written and Oral Communication
- POS Systems Expert
- Customer Relations
- Process Improvement
- Positive Attitude
- Attention to Detail
Timeline
Customer Service Specialist
MD Fluid System Technologies, Inc.
11.2021 - 02.2023
Liaison
Thyssenkrupp (Tesla)
01.2018 - 01.2019
Dispatcher
Transdev (Stanford Marguerite)
01.2015 - 01.2018
AA in Communication -
Merritt College
HS Diploma -
JAMES LOGAN HIGH SCHOOL
Key Qualifications
- Microsoft Office Suite (Access, Excel, Word, PowerPoint, Outlook)
- Multiple Calendar Management (Midas)
- Internal Office Systems and procedures
- Accountable for sales results, approaches obstacles proactively and provides solutions
- Consistently exceeds client and company expectations
Key Qualifications
- Microsoft Office Suite (Access, Excel, Word, PowerPoint, Outlook)
- Multiple Calendar Management (Midas)
- Internal Office Systems and procedures
- Accountable for sales results, approaches obstacles proactively and provides solutions
- Consistently exceeds client and company expectations