Ashley Hooper
Phoenix,AZ
Summary
Experienced property management professional. Talented with excellent organizational and communication skills along with the ability to multi-task and problem solve within a fast-paced organization. Detail oriented team player seeking to share skills and knowledge in management and administration.Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
9
9
years of professional experience
Work History
Educate and assist in future jewelry permanent jewelry journey
Jeweled By Amora
Phoenix, AZ
01.2023 - Current
- Communicate with Customers via email, and phone
- Collect customer feedback and make suggestions for new features
- Create Custom Jewelry
- Provide Permanent jewelry (Claspless) on clients.
- Developed positive relationships with internal customers through effective communication techniques.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Evening/Morning Concierge
Connected Concierge
07.2019 - 01.2024
- Assisting residents with answering phones
- Logging packages in and out
- Buzzing people in and out of building.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Onsite Property Manager
A-Ju Property Management
11.2020 - 01.2023
- Conduct apartment tours, answer questions and highlight selling features and benefits of the property
- Process and verify applications in a timely manner which increase the likelihood of successful rentals
- Collect application fees and deposits and keep accurate records of all financial transactions
- Coordinate move-ins and move-outs
- Assist with office organization and maintained organized resident files
- Monthly reports
- Assist with 'Renovations'
- Work closely with vendors.
- Negotiated contracts with vendors to ensure cost-effective services were provided.
- Monitored safety equipment such as fire alarms and sprinkler systems.
- Processed lease applications and conducted background checks on potential tenants.
- Organized events such as open houses or community gatherings at the property.
- Executed move-in and move-out processes including walkthroughs with tenants.
- Enforced rules for tenants such as noise levels, parking restrictions.
- Responded quickly to emergency situations involving the property or its tenants.
- Developed policies and procedures to ensure compliance with local regulations.
- Handled tenant inquiries, complaints, and requests in a timely manner.
- Coordinated repairs, renovations, and other improvements as needed.
Onsite Property Manager
Beach front Property Management
07.2018 - 11.2020
- Conduct apartment tours, answer questions and highlight selling features and benefits of the property
- Process and verify applications in a timely manner which increase the likelihood of successful rentals
- Collect application fees and deposits and keep accurate records of all financial transactions
- Coordinate move-ins and move-outs
- Assist with office organization and maintained organized resident files
- Monthly reports.
- Negotiated contracts with vendors to ensure cost-effective services were provided.
- Monitored safety equipment such as fire alarms and sprinkler systems.
- Supervised staff including custodians, security personnel, leasing agents.
Leasing Agent
Bozzuto
01.2017 - 01.2018
- Assisting residents with their needs
- Creating leases
- Planning events
- Set up tours
- Property Audits
- Controlled and filed all incoming mail and invoices
- Assisted the property manager with record management, space management and property
- Procured and distributed all supplies and kept track of all monthly budget office supply budget
- Reviewed and coordinated monthly reports for all employees' records
- Assist with new packet move ins
- Continually stayed up-to-date on market rates and related real estate news
- Followed up on delinquent tenants and coordinated collection procedures
- Supported management and the leadership team with handling and resolving Human Resources issues.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
Executive Concierge (Cathedral Commons)
Bozzuto
Washington, DC
01.2016 - 01.2017
- Provided continuous, high-quality support to the Property Manager
- Created new hire packages and helped with training in the Human Resources Department
- Planned Events
- Managed social media Accounts
- Prioritized and delegated tasks, provided motivation and direction to create a positive and productive work environment to ensure accurate and on-time completion.
- Sourced new suppliers offering competitive prices on items requested by guests.
- Responded quickly to guest inquiries via email or telephone calls regarding their requests or concerns.
Evening Concierge (Flats @ Bethesda Ave)
Bozzuto
Washington, DC
01.2016 - 01.2017
- Assisting residents with answering phones
- Logging packages in and out
- Buzzing people in and out of building
- Planning Events
- Set up model homes
- Managed social media accounts.
Education
Fashion Marketing and Management -
Art Institute
North Hollywood, CASkills
- MS Office 2013
- Quick Books
- Social Media
- QuickBooks
- SharePoint
- G Suite
- ADP
- Adobe Photoshop
- PeopleSoft
- Yardi
- Lead2Lease
- Payscan
- Marketing Basics
- Tax Credit
- Annual fair Housing Cert
- Communication Basics
- HUD
- Project Management
- File Management
- Data Entry
- Administrative Support
- Project Coordination
- Event Planning
- Office Administration
- Time Management
- Administrative tasks
- Meeting Scheduling
- Team Collaboration
Softwaresystems
- MS Office 2013
- Quick Books
- Social Media
- QuickBooks
- SharePoint
- G Suite
- ADP
- Adobe Photoshop
- PeopleSoft
- Yardi
- Lead2Lease
- Payscan
- Marketing Basics
- Tax Credit
- Annual fair Housing Cert.
- Communication Basics
- HUD
Timeline
Educate and assist in future jewelry permanent jewelry journey
Jeweled By Amora
01.2023 - Current
Onsite Property Manager
A-Ju Property Management
11.2020 - 01.2023
Evening/Morning Concierge
Connected Concierge
07.2019 - 01.2024
Onsite Property Manager
Beach front Property Management
07.2018 - 11.2020
Leasing Agent
Bozzuto
01.2017 - 01.2018
Executive Concierge (Cathedral Commons)
Bozzuto
01.2016 - 01.2017
Evening Concierge (Flats @ Bethesda Ave)
Bozzuto
01.2016 - 01.2017
Fashion Marketing and Management -
Art Institute