Ashley Hopkins
Nashville,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Team Associate
Walmart
Madison, TN
12.2022 - Current
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Maintained inventory records and tracked deliveries.
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
Loader and Unloader
UPS
Nashville, TN
10.2022 - 12.2022
- Unloaded materials by hand or with equipment to help team meet work demands.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Organized inventory by placing items in designated areas within the warehouse space.
- Operated pallet jacks to move skids throughout the warehouse facility.
- Followed standard operating procedures when handling hazardous materials safely at all times.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Labeled containers accurately with correct item codes, weight, destination address.
Fry Cook
Rock N Roll Sushi
Clarksville, TN
01.2022 - 09.2022
- Operated deep fryers safely while cooking food items as per customer requests.
- Stocked and restocked food items on the line.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Adhered to company policies regarding proper food storage, labeling and rotation of stock.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Trained new employees on fryer operation techniques.
- Kept stations stocked and ready for use to maximize productivity.
- Communicated with kitchen staff to complete orders quickly.
- Performed daily maintenance checks on fryers including oil level monitoring.
- Cooked multiple orders simultaneously during busy periods.
- Followed all safety and sanitation guidelines when handling food and cleaning kitchen areas.
Paraeducator, Special Education
Newport School District
Newport, NH
01.2020 - 08.2020
- Organized classroom materials and resources to facilitate an effective learning environment.
- Monitored student progress and provided feedback to parents and school administrators on their academic performance.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Assisted in developing behavior management plans that addressed the specific needs of each student.
- Supported classroom teachers in creating a positive learning environment for all students.
- Provided additional support during state testing periods including administering tests, monitoring time limits and assisting with accommodations when necessary.
- Attended IEP meetings, developed intervention strategies and communicated results to faculty members.
- Encouraged participation from all students by using positive reinforcement techniques.
- Developed instructional materials that met the unique needs of each student's learning style.
- Implemented evidence-based interventions tailored specifically for individuals with disabilities.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Collaborated with other professionals such as occupational therapists, speech pathologists, psychologists and social workers to provide comprehensive support services to special needs students.
- Collaborated with general education teachers to create differentiated assignments that addressed the varied abilities of all learners.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Communicated affirmatively and promoted positive attitudes with every student.
- Managed class of special education students in absence of lead teacher.
- Met one-on-one with autism students and implemented targeted behavioral plans.
- Set up and assisted with audiovisual equipment operation.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
Education
High School Diploma -
Springfield High School
Springfield, VT06-2013
Associate of Science - Early Childhood Education
Granite State College
Concord, NHSkills
- Decision-Making Capabilities
- Meeting Facilitation
- Workplace Safety
- Complaint Resolution
- Cleaning
- Customer Service
- Clear Communication
- Safety Understanding
- Computer Skills
- Complex Problem-Solving
- Attention to Detail
- Disability Awareness
- Emotional Support
- Toileting Assistance
- Mobility Assistance
- Seizure Management
- Feeding Assistance
- Personal Hygiene Assistance
Timeline
Team Associate
Walmart
12.2022 - Current
Loader and Unloader
UPS
10.2022 - 12.2022
Fry Cook
Rock N Roll Sushi
01.2022 - 09.2022
Paraeducator, Special Education
Newport School District
01.2020 - 08.2020
High School Diploma -
Springfield High School
Associate of Science - Early Childhood Education
Granite State College