Ashley Hopkins
Louisa,United States
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Utilities Clerk
City of Louisa
Louisa, KY
05.2023 - Current
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
Business Development
Addiction Recovery Care
Louisa, KY
11.2019 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Managed Departments timesheets and approvals for payroll.
- Monitored Departments PEX cards,monitored spending of account. Submitted receipts for approval.
- Managed roster scrubs for department.
- Created budgets for upcoming business opportunities and opening of new facilities.
- Built and strengthened strategic relationships with vendors, advertising agencies and partners.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Office Manager/Receptionist
Ohio Valley Physicians
Louisa, KY
11.2017 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Education
High School Diploma -
Lawrence County High School
Louisa, KY06.2002
Skills
G-Suite
Dependable and Responsible
Teamwork and Collaboration
Active Listening
Flexible and Adaptable
Self-Motivated
Decision-Making
Data Entry
Teambuilding
Problem-Solving
Google Workspace
Organization and Time Management
Analytical and Critical Thinking
Written Communication
Timeline
Utilities Clerk
City of Louisa
05.2023 - Current
Business Development
Addiction Recovery Care
11.2019 - Current
Office Manager/Receptionist
Ohio Valley Physicians
11.2017 - 11.2019
High School Diploma -
Lawrence County High School