Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hopkins

Louisa,United States

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Utilities Clerk

City of Louisa
05.2023 - Current
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
  • Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.

Business Development

Addiction Recovery Care
11.2019 - Current
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Managed Departments timesheets and approvals for payroll.
  • Monitored Departments PEX cards,monitored spending of account. Submitted receipts for approval.
  • Managed roster scrubs for department.
  • Created budgets for upcoming business opportunities and opening of new facilities.
  • Built and strengthened strategic relationships with vendors, advertising agencies and partners.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.

Office Manager/Receptionist

Ohio Valley Physicians
11.2017 - 11.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.

Education

High School Diploma -

Lawrence County High School
Louisa, KY
06.2002

Skills

G-Suite

Timeline

Utilities Clerk

City of Louisa
05.2023 - Current

Business Development

Addiction Recovery Care
11.2019 - Current

Office Manager/Receptionist

Ohio Valley Physicians
11.2017 - 11.2019

High School Diploma -

Lawrence County High School

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Ashley Hopkins