Bunny Burchett
Louisa,United States
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Training and Documentation Specialist with extensive experience at Fubo, recognized for excellence in employee training and development. Skilled in instructional design and communication, enhancing team collaboration and driving continuous improvement. Proven ability to increase trainee engagement and satisfaction through effective training solutions. Proficient in LMS platforms, delivering impactful training that elevates overall performance.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Training and Documentation Specialist
Fubo
01.2024 - 04.2025
- Developed engaging online, instructor-led, virtual, and blended training content for technical teams, customer service representatives, and leadership.
- Conducted training sessions on software usage, customer service, sales techniques, and product knowledge.
- Assessed trainee progress and evaluated the effectiveness of educational programs, reporting on employee progress during training periods.
- Demonstrated expertise in LMS programs such as NICE and Absorb, customer support automation platforms like FlowEQ and Cresta, and CRMs like Zendesk.
Tier 2 Technical Support
FuboTV
02.2023 - 01.2024
- As a Tier 2 Technical Support at FuboTV, I played a key role in improving product stability and customer satisfaction by troubleshooting and resolving escalated technical issues.
- Collaborated with Product and Engineering teams to communicate bugs, trends, and feature requests.
- Provided feedback and training to Tier 1 support to enhance front-line troubleshooting capabilities.
English Second Language Tutor
Cambly Inc.
07.2021 - 01.2024
- Developed and implemented personalized lesson plans for English Second Language learners.
- Created a supportive and engaging virtual learning environment for students from diverse backgrounds.
- Provided grammar and pronunciation guidance, leading to noticeable improvements in students' language skills.
Solutions Architect
Health & Safety Institute (HSI)
08.2021 - 10.2022
- Designed and managed technical solutions for data entry, integration, and manipulation, improving efficiency and accuracy.
- Acted as a subject matter expert for colleagues and clients, providing technical support and troubleshooting for LMS sites.
- Utilized CRM, SharePoint, and Sales Force to track tasks and ensure seamless operations.
Tier 2 Services Pro
KELLY SERVICES GLOBAL, LLC
06.2018 - 07.2021
- Handled inbound customer service calls for multiple lines of business with Apple, including Tier 1 and Tier 2 Billing, Apple Pay, Agreement Administration, iOS Technical Support, and Apple Watch Technical Support.
- Managed escalation calls for each line of business, ensuring customer satisfaction and issue resolution.
- Participated in a mentoring and training program, enhancing skills in customer service and technical support.
Site Moderator
Gaia Interactive
03.2009 - 12.2016
- As a Site Moderator at Gaia Interactive, I managed Terms of Service Violations, user reports, and community unity.
- Prioritized and handled user reports for senior staff members to address.
- Engaged with users, answered questions, and promoted community unity.
- Developed intermediate-level computer and typing skills to enhance user experience.
Bakery/Deli Clerk
K-Va-T Food City
Louisa, United States
09.2013 - 02.2016
- Providing quick and friendly customer service, food preparation, food related sanitation, and completing a varied checklist of duties.
Education
Master's degree - Industrial and Organizational Psychology
07.2026
Master's degree - Business Administration and Management
07.2026
Ph.D. - Theology in Baconism
03.2025
Bachelor of Science - Information Technology and Psychology
01.2017
Skills
- Google Workspace proficiency
- Employee training and development
- Communication skills
- Team collaboration
- Instructional design and documentation
- Style guide creation
- Information security practices
- Continuous improvement methodologies
- Multitasking expertise
- Organizational skills
- Active listening techniques
- Data management strategies
- Time and deadline management
- Problem-solving skills
- Task prioritization techniques
- Strategic planning abilities
- Microsoft Office proficiency
- Written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Training and Documentation Specialist - Fubo
01.2024 - 04.2025
Tier 2 Technical Support - FuboTV
02.2023 - 01.2024
Solutions Architect - Health & Safety Institute (HSI)
08.2021 - 10.2022
English Second Language Tutor - Cambly Inc.
07.2021 - 01.2024
Tier 2 Services Pro - KELLY SERVICES GLOBAL, LLC
06.2018 - 07.2021
Bakery/Deli Clerk - K-Va-T Food City
09.2013 - 02.2016
Site Moderator - Gaia Interactive
03.2009 - 12.2016
University of Hartford - Master's degree, Industrial and Organizational Psychology
University of Hartford - Master's degree, Business Administration and Management
United Church of Bacon - Ph.D., Theology in Baconism
Southern New Hampshire University - Bachelor of Science, Information Technology and Psychology
Certification
- Rapid Idea Generation Using AI
- Turning Boring Presentations into Engaging Training with Video
- How to Design and Deliver Training Programs
- Instructional Design: Adult Learners
- Goal-Driven Organizational Change for Business Leaders
References
References available upon request.