Celeste Boone
Philadelphia,PA
Summary
Compassionate Recovery Support Specialist known for high productivity and efficient task completion. Skilled in developing personalized recovery plans, facilitating support groups, and providing crisis intervention. Excel in empathy, active listening, and communication, ensuring effective support and guidance for those on the path to recovery. Compassionate Recovery Support Specialist with significant experience in providing support and guidance to individuals battling substance abuse. Strengths lie in active listening, crisis management, and empathetic communication while maintaining professional boundaries. Demonstrated success in fostering community connections for clients, advocating on behalf of clients and facilitating group therapy sessions for recovery empowerment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Gaudenzia, Inc.
Philadelphia, PA
05.2023 - Current
- Preparing materials such as brochures and pamphlets that explain addiction and recovery treatments to patients and their families
- Helping individuals set goals for their recovery programs, monitoring their progress, and identifying any obstacles that may be impeding progress
- Coaching individuals through their recovery process by helping them to identify their triggers for substance abuse and methods for coping with stress without turning to drugs or alcohol
- Arranging for housing, meals, transportation, and other necessities for patients who are in treatment programs
- Providing emotional support to patients and their families during difficult times in recovery
- Helping patients schedule appointments with physicians, therapists, and other healthcare providers
- Coordinating with other medical professionals to ensure that patients are receiving appropriate care for physical injuries or illnesses related to their addictions
- Monitoring patients' progress over time to ensure that they are continuing to make progress toward their recovery goals.
Lead Direct Support Professional
RHD
Philadelphia, PA
04.2019 - 12.2022
- Assisting clients with daily personal tasks, including bathing and dressing
- Completing housekeeping tasks such as vacuuming, washing dishes and tidying
- Helping plan client appointments and organize a schedule
- Organizing transportation arrangements to appointments
- Shopping for groceries and preparing meals that meet specific client dietary needs
- Encouraging client engagement in social networks and communities
- Assist Supervisor with all weekly tasks such as completing the staff schedule for the month
- Contact staffing agencies when site coverage was needed for shifts
- Reordering of client's medications when needed
- Distribute medications to clients at the prescribed times as listed on the MARS
- Accompany clients to the bank to handle banking transactions.
Customer Service Representative
M Davis & Company
Philadelphia, PA
09.2016 - 08.2018
- Reported and followed up on claims, supported clients during audits and inspections
- Guided and helped clients implement inspections recommendations
- Generated certificates and binders for clients
- Maintained online client database and office files.
Education
GED -
Skills
- Customer Engagement
- Efficient Data Management
- Proficient in Microsoft Word
- Individualized Care Strategies
- Medication administration
- Team Leadership
- Direct Client Support
- Patient Vital Signs Monitoring
- Management Oversight Skills
- Office Support Skills
- Proficient Keyboarding
- Email Management Skills
- Excel Proficiency
- Microsoft Office Proficiency
- Windows Proficiency
- Salesforce Proficiency
- Sales Team Leadership
- Safe Driving
- Google Workspace Proficiency
- Effective Communication
- Sales Proficiency
- Effective Organizational Skills
Certification
- First Aid Certification, 05/01/25
- CPR Certification, 05/01/25
- Driver's License
Timeline
Recovery Support Specialist
Gaudenzia, Inc.
05.2023 - Current
Lead Direct Support Professional
RHD
04.2019 - 12.2022
Customer Service Representative
M Davis & Company
09.2016 - 08.2018
GED -
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