Robin Lisa Gorena
Mental Health Peer Specialist
San Antonio,Texas
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
11
11
years of professional experience
1
1
Certification
4
4
year of post-secondary education
Work History
Recovery Support Specialist
San Antonio Recovery Center
San Antonio , TX
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
MHPS/ RSS
The Center For Health Care Services
10.2022 - 04.2023
- Provided several clients with recommendations to community resources
- Monitored patients and assessed suicide risks
- Performed client assessments and developed treatment plans
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Encouraged patients to discuss experiences in group and individual settings.
- Maintained client confidentiality and adhered to HIPAA guidelines
Residential Support Navigator
Haven For Hope
03.2022 - 10.2022
- Conducted resident checks during day hours on regular schedule to check health and safety status
- Remained alert to problems or health issues of clients and competently responded
- Determined specific needs and provided most appropriate level of services for patient well-being
- Monitored over 25 clients medications and adherence to individual treatment plans
- Monitored and assisted residents through individual service plans
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
OTR Driver
VASCOR
01.2022 - 03.2022
- Dropped and hooked trailers and changed configuration of equipment
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements
- Maintained daily, legible DOT log book and submitted corresponding documents
- Invoiced, collected monies due and settled accounts with shippers each day.
Independent Contractor/Driver
AGJ Transport
01.2021 - 01.2022
- Met DOT requirements by maintaining current records and documenting reportable incidents
- Handled load documentation, obtained signatures and provided copies to destination staff
- Dropped and hooked trailers and changed configuration of equipment
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Checked trailer hitch and secured attachments to tractor for optimal safety
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
Independent Contractor/Driver
Nathan Thompson Enterprise
06.2019 - 08.2020
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Dropped and hooked trailers and changed configuration of equipment
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Insurance Agent
Woodmen Of The World
09.2018 - 02.2019
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Approached potential clients by using direct marketing mailings and phone contacts
- Finalized sales and collected necessary deposits
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Identified and solicited sales prospects in agency databases
Sales Representative
QVC Call Center
06.2017 - 08.2018
- Developed and delivered engaging sales presentations to convey product benefits
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
- Documented customer interactions using SalesForce to capture data in processing system
CDL Class B Driver
Via Metropolitan Transit
04.2015 - 06.2016
- Provided passenger assistance, collected fares and offered schedule and route information
- Maintained clean and neat shuttle for passenger comfort
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Conducted efficient cargo transfers to maintain route schedules
- Transported customers to and from San Antonio
- Operated with safety and skill to avoid accidents and delays.
Level 1 Technician
Sabar Environmental
11.2013 - 04.2015
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations
- Prepared summaries and charts by testing and gathering samples and summarizing findings
- Worked with site to maintain compliance with applicable environment regulations
- Retained existing clients and developed new accounts by extending high quality and efficient support service
Senior Manager
United Fashions Of Texas
02.2013 - 09.2013
- Monitored and controlled inventory, encompassing daily production, workflow and distribution
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes
- Oversaw reporting functions to executive leadership
- Managed team of 10 and budget of overseeing multi-regional sales plans
- Optimized operational continuity by implementing enhanced inventory documentation
- Validated load plans, cargo readiness and transportation documentation
- Led routine maintenance of equipment with focus on safety, upkeep and proper handling of emergency repairs
- Scheduled transport in coordination with vendors, suppliers and carriers
Education
Bachelor of Science - Social Work
Our Lady of The Lake University
San Antonio, TX 05.2023 - Current
GED -
Fox Technical High School
San Antonio, TX09.1995
Associates Degree - Liberal Arts
ST. Philips College
1995
Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- Issue and Complaint Resolution
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Electronic Recordkeeping
Accomplishments
- Awards/Certifications , CDL A with Hazmat Endorsements (2013) H2S Awareness and response certification (2014) PEC Certified (2014) Passenger Endorsement (2015) CPR/AED First Aid on March 2022, MHPS Certification # 1639-0622 (2022) Mental Health Wellness for (MHW-IDD)8/17/2022,
Certification
CDL Class A License
MHPS Certification
Timeline
Bachelor of Science - Social Work
Our Lady of The Lake University
05.2023 - Current
Recovery Support Specialist
San Antonio Recovery Center
04.2023 - Current
MHPS/ RSS
The Center For Health Care Services
10.2022 - 04.2023
Residential Support Navigator
Haven For Hope
03.2022 - 10.2022
OTR Driver
VASCOR
01.2022 - 03.2022
Independent Contractor/Driver
AGJ Transport
01.2021 - 01.2022
Independent Contractor/Driver
Nathan Thompson Enterprise
06.2019 - 08.2020
Insurance Agent
Woodmen Of The World
09.2018 - 02.2019
Sales Representative
QVC Call Center
06.2017 - 08.2018
CDL Class B Driver
Via Metropolitan Transit
04.2015 - 06.2016
Level 1 Technician
Sabar Environmental
11.2013 - 04.2015
Senior Manager
United Fashions Of Texas
02.2013 - 09.2013
GED -
Fox Technical High School
Associates Degree - Liberal Arts
ST. Philips College
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