Jamarr White
North Las Vegas,NV
Summary
Client web support specialist with a strong focus on escalated navigation issues, secure site troubleshooting, and incident ticket resolution. Brings clear communication, careful prioritization, and cross-team collaboration to support client satisfaction, quality standards, and efficient issue resolution.
Overview
9
9
years of professional experience
Work History
Client Web Support Specialist
Ameriprise Financial
05.2018 - Current
- Handled escalated navigation issues for Ameriprise clients, advisors, and internal employees through strong service and problem-solving skills.
- Coordinated with internal partners to execute callbacks for complex issues requiring higher-level expertise, enhancing resolution timeliness.
- Collaborated with other departments such as customer service, executive services, brokerage service, client data, etc., to ensure client/advisor satisfaction.
- Delivered monthly quality and assurance feedback to cWeb and service area agents through call monitoring, improving service consistency.
- Assisted with Supervisor/Manager call requests where specific internal tools were needed to find a resolution.
- Reported secure site outages and initiated mitigation process via internal technology bridges, ensuring prompt issue resolution.
- Developed training materials for new hires new to supporting cweb extended hours.
- Provided analytic reporting for various trends across cWeb and Ameriprise Bank teams.
Education
High School Diploma -
Success Tech Academy
Cleveland, OH06-2006
Skills
- Web navigation
- Site troubleshooting
- Incident management
- Analytic reporting
- Quality monitoring
- Training design
- Customer service
- Call handling
- Internal communication
- Multitasking prioritization
- Problem solving
- Critical thinking
- Continuous improvement
- Conflict resolution
- Typing proficiency
Timeline
Client Web Support Specialist
Ameriprise Financial
05.2018 - Current
High School Diploma -
Success Tech Academy