Hi, I’m
Tony Jackson
Columbia,SC
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Technical Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
12
years of professional experience
Work History
Classic Hampton Auto Mall
IT Technical Support Specialist
06.2011 - 08.2023
Job overview
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and communication devices .
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Promoted efficiency among departments with prompt resolution of system issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
- Managed and resolved over 25+ CPU daily.
Education
Bethel High School, HAMPTON, VA
High School Diploma from Computer Engineering
06.2012
Skills
- Inspect shipments Update databases
- Teamwork Collaboration
- Multitasking Prioritization
- Windows 10
- Voice and Data Service Migration
- Technical Documents Comprehension
- Mobility Devices
- Auditing Service Requests
- Daily Operations Management
- Desktop support
Timeline
IT Technical Support Specialist
Classic Hampton Auto Mall
06.2011 - 08.2023
Bethel High School
High School Diploma from Computer Engineering
Similar Profiles
Amy HartleyAmy Hartley
Administrative Assistant at Classic Auto MallAdministrative Assistant at Classic Auto Mall
Ricardo Gabriel Sarmiento AchabalRicardo Gabriel Sarmiento Achabal
Salesperson at Classic Auto LLC.Salesperson at Classic Auto LLC.
Harpreet Singh GillHarpreet Singh Gill
Mechanic at Auto Classic BMWMechanic at Auto Classic BMW