ASHLEY HORNSBY
Houston,Texas
Summary
I am dependable, with extensive management experience and unwavering dedication to taking on additional responsibilities to meet tight deadlines. I work diligently, consistently contributing as a valuable team member in organizations that prioritize excellent customer service and hard work, fostering a spirit of teamwork.
Overview
5
5
years of professional experience
Work History
Medical Bookkeeper
Maximus/Veterans Evaluation Services
2023.01 - 2024.03
- Stride to achieve daily quota of reading 12,500 pages
- Separate all pertinent information in the Veteran's medical records
- Research both common and uncommon medical conditions
- Ensure compliance with HIPAA
Call Center Agent
Power Finance Texas
2022.06 - 2023.01
- Built a positive rapport with customers over the phone
- Resolved escalated calls from internal and external customers promptly using available resources as needed
- Maintained the call center database by collecting and recording information
- Answered incoming calls and transferred them to the appropriate department for a smooth customer experience
- Top 10 Call Center Representative at Power Finance Texas
- As a new hire I funded 172 loans in the company by being compassionate, knowledgeable, and an active listener
- I was rewarded with a bonus from my employer and congratulated by my team
Front Desk Receptionist
The Real Tax Services
2018.11 - 2020.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Some college - Business Administration
Sul Ross State University
Alpine, TXHigh School Diploma -
Benjamin O Davis High School
Houston, Tx05.2017
Skills
- Business process improvement
- Software proficiency (Advanced)
- Data analysis
- Organization development
- Training and mentoring
Timeline
Medical Bookkeeper
Maximus/Veterans Evaluation Services
2023.01 - 2024.03
Call Center Agent
Power Finance Texas
2022.06 - 2023.01
Front Desk Receptionist
The Real Tax Services
2018.11 - 2020.04
Some college - Business Administration
Sul Ross State University
High School Diploma -
Benjamin O Davis High School