Ashley Howard
Morristown,TN
Summary
Dynamic sales professional with extensive experience at AT&T Mobility, consistently exceeding targets through strategic sales plans and exceptional customer relationship building. Proven expertise in upselling and cross-selling, combined with strong interpersonal communication skills, has driven significant revenue growth and enhanced customer loyalty. Adept at navigating complex sales processes to deliver tailored solutions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Company
Morristown, TN
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior In Home Sales Expert
AT&T Mobility
Knoxville, TN
10.2023 - 04.2025
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Drove team revenue totals by bringing in top sales numbers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Retail Sales Consultant
AT&T Mobility
Richmond,KY
10.2013 - 10.2023
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Assistant Store Manager
AT&T Mobility
Richmond,KY
08.2016 - 02.2019
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
Bachelor - Business Administration
Lindsey Wilson College
Columbia, KY05.2019
Skills
- Objection handling
- Upselling and cross selling
- Customer relationship building
- Customer retention
- Sales closing
Timeline
Customer Service Representative
Farmers Insurance Company
05.2025 - Current
Senior In Home Sales Expert
AT&T Mobility
10.2023 - 04.2025
Assistant Store Manager
AT&T Mobility
08.2016 - 02.2019
Retail Sales Consultant
AT&T Mobility
10.2013 - 10.2023
Bachelor - Business Administration
Lindsey Wilson College