Ashley Hoyt
Gold Beach,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
MSR
Coos-Curry Electric Cooperative, Inc
Gold Beach, OR
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Relationship Banker
Umpqua Bank
Gold Beach, OR
08.2015 - 02.2023
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Maintained records of all customer interactions in a secure database system.
- Prepared loan documents for review and approval by bank underwriters.
Guest Experience Director
Pacific Reef Hotel
Gold Beach , OR
08.2014 - 08.2015
- Managed front desk staff, housekeeping, maintenance, security, and other departments within the hotel.
- Reviewed financial statements and reports to assess performance against budget targets.
- Assisted in resolving guest complaints in a professional manner.
- Organized special events for guests including birthday parties, corporate meetings, and other activities.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored inventory levels and restocked supplies when necessary.
- Communicated effectively with other departments regarding guest needs and requests.
Education
Bachelor of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach, AL12-2025
High School Diploma -
Wasco Union High School
Wasco, CA08-2003
Skills
- Problem Resolution
- Task Prioritization
- Time Management
- Organizational Skills
- Analytical Thinking
- Team building
- Conflict Resolution
- First Aid/CPR
- Troubleshooting
Timeline
MSR
Coos-Curry Electric Cooperative, Inc
02.2023 - Current
Relationship Banker
Umpqua Bank
08.2015 - 02.2023
Guest Experience Director
Pacific Reef Hotel
08.2014 - 08.2015
Bachelor of Science - Occupational Health And Safety
Columbia Southern University
High School Diploma -
Wasco Union High School