Ashley Hrinda
Nashville,Tennessee
Summary
Dynamic Promotional Manager with a proven track record at TG Promotions, enhancing customer engagement through tailored loyalty programs and creative direction. Expert in CRM management, I fostered long-term client relationships while streamlining campaign processes, resulting in improved operational efficiency and increased brand perception. Skilled in multicultural marketing and problem-solving.
Overview
11
11
years of professional experience
Work History
Promotional Manager
TG Promotions
09.2021 - Current
- Improved team productivity with regular performance evaluations, goal-setting sessions, and professional development opportunities.
- Negotiated advantageous contracts with vendors, securing competitive rates for advertising placements and event sponsorships.
- Increased customer retention rates through the development of loyalty programs tailored to diverse market segments.
- Influenced positive customer perceptions of the brand through engaging social media content and public relations initiatives.
- Streamlined internal processes to increase efficiency in campaign management tasks such as scheduling, budgeting, and reporting.
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
- Maximized profits by balancing short-term promotions with long-term brand building efforts.
Remote CSR
CVS HEALTH CORPORATION
09.2020 - 09.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Overnight Loan Auditor
Advance Financial
03.2014 - 09.2020
- Managed multiple concurrent audits while meeting strict deadlines without sacrificing quality or precision.
- Identified potential fraud risks by conducting thorough background checks on loan applicants and businesses.
- Enabled more accurate financial reporting by thoroughly examining borrowers'' financial statements and credit histories.
- Maintained up-to-date knowledge of industry trends, staying ahead of changes that may affect the auditing process.
- Conducted regular quality control assessments to maintain high levels of accuracy in the loan auditing process.
- Reduced errors in loan documentation through rigorous attention to detail, resulting in fewer discrepancies during audits.
- Supported continuous improvement initiatives by providing feedback on loan policies and procedures, ensuring alignment with regulatory requirements.
Skills
- Customer engagement
- Multicultural marketing
- Creative direction
- CRM management
- Customer relations
- Sales promotion
Timeline
Promotional Manager
TG Promotions
09.2021 - Current
Remote CSR
CVS HEALTH CORPORATION
09.2020 - 09.2021
Overnight Loan Auditor
Advance Financial
03.2014 - 09.2020
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