Ashley Jackson
Summary
Dynamic professional with extensive experience in loan processing and customer service at The Community State Bank. Proven ability to enhance workflow efficiency and client satisfaction through meticulous loan document review and strong communication skills. Recognized for implementing effective solutions that streamline operations and improve customer relations.
Overview
22
22
years of professional experience
Work History
Post Closer
Sca Title
Poteau, OK
06.2024 - Current
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
Loan Secretary
The Community State Bank
Poteau, OK
09.2017 - 05.2024
- Managed multiple high-priority tasks simultaneously while maintaining accuracy and attention to detail under tight deadlines.
- Boosted client satisfaction by providing clear explanations of loan terms, conditions, and repayment options.
- Enhanced loan processing efficiency by streamlining documentation preparation and review procedures.
- Maintained comprehensive knowledge of lending products and regulations, offering informed solutions to clients'' needs.
Bank Teller Supervisor
The Community State Bank
Poteau, OK
09.2017 - 05.2024
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
New Accounts Representative
Central National Bank
Poteau, OK
04.2003 - 08.2017
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
Education
Nursing - Nursing, Phlebotomy
Kiamichi Vo Tech
Poteau 07-2002
Cameron High School
Cameron05-2001
Skills
- Loan document review
- Customer service and assistance
- Teamwork orientation
- Customer relations
Timeline
Post Closer
Sca Title
06.2024 - Current
Loan Secretary
The Community State Bank
09.2017 - 05.2024
Bank Teller Supervisor
The Community State Bank
09.2017 - 05.2024
New Accounts Representative
Central National Bank
04.2003 - 08.2017
Nursing - Nursing, Phlebotomy
Kiamichi Vo Tech
Cameron High School