Erik Griffin
Crescent,USA
Summary
Detail-oriented Mortgage Lending Professional experienced in document analysis and information processing. Delivered timely, effective solutions to client issues, enhancing client satisfaction and retention. Focused on leveraging knowledge of FHA, VA, and TILA RESPA to build meaningful relationships and contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Post Closer
Kiavi
Pittsburgh, Pa
03.2024 - Current
- Reviewed closing documents for accuracy and compliance with company standards.
- Coordinated with clients to ensure smooth post-closing processes and address concerns.
- Ensured all necessary documents were signed and properly filed in compliance with regulations.
- Collaborated with internal teams to resolve discrepancies in closing documentation.
- Maintained organized records of closed files for easy retrieval and reference.
- Assisted in training new team members on operational tasks and responsibilities.
- Executed multiple administrative tasks including organization and management of documents. including filing, scanning, faxing, copying.
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
- Managed loan packages and prepared closing instructions for staff.
- Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents.
- Identified opportunities for process improvements within the department by working closely with management staff and other operational areas.
- Performed post-closing checks of mortgage loan documentation.
- Maintained files and records of all closed loans.
- Managed timelines to meet or exceed industry standards for post-closing document processing.
- Collaborated with underwriting and processing teams to ensure seamless loan transitions.
- Trained new post-closers on company procedures, guidelines, and best practices.
- Managed the return of original documents to appropriate parties after loan closing.
Mortgage Loan Closer
NVR, Inc
Canonsburg, US
10.2021 - Current
- Assembled, inspected, and prepared critical documentation to facilitate completion of real estate mortgage loan process.
- Pulled, analyzed, and verified credit reports to confirm debt payments and eliminate discrepancies.
- Pull, analyze and verify credit reports to ensure debts have been paid and no discrepancies are present
- Initiated fund transfers from buyer to finalize transaction.
Mortgage Collections/ Loss mitigation Specialist
First National Bank of Pennsylvania
Pittsburgh, US
09.2016 - 10.2021
- Negotiated loan terms, collected payments, and assisted clients with repayment options within bank guidelines and local assistance programs.
- Managed client accounts by resolving issues and coordinating with designated departments for ongoing support.
- Applied more than 100 payments per week.
- Submit maintenance requests to dispute or remove errors and discrepancies to loans, credit reports, statements and other correspondence
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved conflicts and negotiated agreements that satisfied both parties.
- Studied and understood FDCPA guidelines to ensure compliance in debt collection practices.
Client Service Specialist
BANKOFAMERICAMERCHANTSERVICES
Coral Springs, US
09.2014 - 08.2016
- Addressed and resolved customer product complaints empathetically and professionally
- Managed and maintained client accounts by addressing and resolving account issues, consulting and suggesting new products to improve business performance
- Diffused volatile customer situations calmly and courteously
- Gathered and verified all required customer information for tracking purposes
- Demonstrated proficiency in various management systems and databases
- 2015 Client Referral Excellence recognition
- Resolved mechanical and software issues with client terminals or POS systems
- Mastery of multiple management systems and databases
Collections Representative/ Foreclosure Specialist
BANK OF AMERICA
Pittsburgh, US
03.2009 - 09.2014
- Ensure legal foreclosure documents and claims are under Federal and State compliance for processing to notary
- Verify financial and legal information on foreclosure documents for accuracy with strict attention to detail
- Negotiated terms of loans and collected payments and consulted and assisted with option to repay or resolve debts through local and Government assistance programs
- Effectively managed a high-volume of inbound and outbound client inquiries
- Process large volume of documents for production requirements.
- Mastery of multiple management systems and databases
- Received recognition for outstanding client support in 2010.
Skills
- Closing document verification
- Post-closing compliance
- Loan document review
- Loan processing
- Documentation management
- Discrepancy resolution
- Regulatory compliance
- Process improvement
- Continuous improvement mindset
- Team collaboration
- Cross-training programs
- Microsoft Excel
- Microsoft Office
- Attention to detail
- Time management
- Problem solving
- Analytical thinking
- Analysis skills
- Effective communication
- Communication skills
- Mortgage industry awareness
- Mortgage industry awareness
Additional Information
Goal-oriented, Extended Knowledge of Microsoft Office systems, Self-sufficient, Managerial experience, People-oriented, Strong account analysis skills, Detail-oriented, 55 WPM typing speed, Excellent time management skills, Analytical, Problem solver with excellent negotiation skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Verbal Communication, Highly Proficient, 10/01/19
- Attention to Detail Skills, Highly Proficient, 12/01/19
Timeline
Post Closer
Kiavi
03.2024 - Current
Mortgage Loan Closer
NVR, Inc
10.2021 - Current
Mortgage Collections/ Loss mitigation Specialist
First National Bank of Pennsylvania
09.2016 - 10.2021
Client Service Specialist
BANKOFAMERICAMERCHANTSERVICES
09.2014 - 08.2016
Collections Representative/ Foreclosure Specialist
BANK OF AMERICA
03.2009 - 09.2014