Ashley Hughes
Cumming,Georgia
Summary
Dynamic leader with a proven track record at Sawnee EMC, enhancing customer satisfaction and team productivity through effective problem-solving and time management. Skilled in fostering long-term client relationships and improving operational efficiency. Recognized for building team morale and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and employee scheduling.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Sawnee EMC
02.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Hairstylist
Self-employeed
06.2008 - Current
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Customer Service Specialist
Sawnee EMC
06.2016 - 02.2023
- Developed rapport with customers, fostering long-term relationships.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting and service concerns.
Customer Service Representative
Sawnee EMC
11.2014 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased customer confidence.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Business Marketing
North Georgia College And State University
Dahlonega05-2012
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Employee scheduling
Timeline
Customer Service Supervisor
Sawnee EMC
02.2023 - Current
Customer Service Specialist
Sawnee EMC
06.2016 - 02.2023
Customer Service Representative
Sawnee EMC
11.2014 - 05.2016
Hairstylist
Self-employeed
06.2008 - Current
Bachelor of Arts - Business Marketing
North Georgia College And State University
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