Ashley Humphries
Tuscaloosa
Summary
Analyst with extensive experience in medication administration, vital sign monitoring, mobility assistance, compassionate care and communication. Office Administrative Exceptional people skills. Proficiencies include Communication, Leadership and Conflict Resolution. Willing to relocate: Anywhere
Overview
14
14
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
TTEC
04.2022 - Current
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Data entry and taking payments on accounts.
- Filling and sending out prescription medications. Researching members accounts upon request.
PCA/Med Tech
Fox assisted living
06.2018 - 04.2022
- Personal Care: Assisting with bathing, dressing, grooming, and toileting.
- Mobility: Helping clients move around safely, including using wheelchairs or walkers.
- Companionship: Providing emotional support and engaging in conversation.
- Household Tasks: Light housekeeping, preparing meals, and running errands.
- Medication Reminders: Reminding clients to take medications and monitoring their health.
- Also responsible and fully trained in med Cart.
Medical Receptionist
Baptist Health
02.2017 - 06.2019
- Greet visitors, register patients, provide information, and manage patient flow.
- Book, confirm, and reschedule appointments, optimizing provider time.
- Answer calls, take messages, file, manage supplies, and maintain a clean lobby.
- Create, update, and maintain accurate patient information in Electronic Health Records (EHR) systems.
- Verify insurance, collect copays/payments, and handle billing inquiries.
- Liaise between patients, providers, and other staff; arrange referrals or tests.
- Adhere strictly to patient confidentiality (HIPAA) and practice policies.
Customer Care Representative
Stream Global Services
04.2012 - 12.2016
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Guaranteed positive customer experiences and resolved all customer complaints.
Education
Bachelors Degree - 1
Southern New Hampshire University
12.2025
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R&L Healthcare
Little Rock, AR09.2021
High School Diploma - undefined
La Joya Community High School
Avondale, AZ12.2011
Skills
- Time management
- Caregiving (5 years)
- Phone Etiquette
- Vital Signs
- Supervising Experience
- Medical terminology
- Exceptional people skills
- Assisted living
- Account Management
- Customer Service
- HIPAA
- Recruiting
- Conflict Management
- Clerical Experience
- Medical Billing
- Insurance Verification
- Patient Care
- Microsoft Outlook
- Med cart
- Training
- Interviewing
- Medical Office Experience
- Scheduling
- Administrative Assistant
- Employee Orientation
- Excellent communication skills
- Heavy lifting
- Microsoft office
Certification
CPR Certification
Timeline
Healthcare Customer Service Representative
TTEC
04.2022 - Current
PCA/Med Tech
Fox assisted living
06.2018 - 04.2022
Medical Receptionist
Baptist Health
02.2017 - 06.2019
Customer Care Representative
Stream Global Services
04.2012 - 12.2016
Bachelors Degree - 1
Southern New Hampshire University
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R&L Healthcare
High School Diploma - undefined
La Joya Community High School