Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-disciplined candidate knowledgeable in armed security. Qualified to use weapons and security equipment and makes informed and swift decisions. Flexible individual with stamina to work in high-stress environments.
Overview
17
17
years of professional experience
Work History
Security Forces Member
United States Air Force, USAF
12.2021 - Current
Enhanced security measures by conducting regular patrols and monitoring surveillance systems.
Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities.
Improved emergency response times through the development and implementation of effective training exercises.
Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
Contributed to incident prevention through the analysis of intelligence reports and dissemination of relevant data to appropriate parties.
Caregiver
Barbara Divincenzo
DeLand, FL
05.2021 - 12.2021
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted clients with activities of daily living, promoting independence and quality of life.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Sales Manager
Community Outreach
DeBary, FL
11.2017 - 02.2020
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Security Officer
Ramco Protective
Altamonte Springs, FL
03.2013 - 06.2016
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Customer Service Lead
Winn Dixie Supermarket
DeLand, FL
11.2006 - 08.2012
Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Improved team efficiency by implementing new training procedures and streamlining work processes.
Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Exceeded performance goals consistently through effective communication and problem-solving skills.
Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
Mentored junior staff members to improve their knowledge of company policies, products, and services.
Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.