Ashley Hunter
McDonough,GA
Summary
Motivated professional with extensive experience in dispatch coordination and customer service. Demonstrates exceptional communication and problem-solving skills while managing daily operations, scheduling, and conflict resolution to enhance customer satisfaction and operational efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Dispatch/Customer Service
Coastal Plumbing and Mechanical Service
Tamarac, Florida
05.2021 - 06.2024
- Answered inbound calls, addressed customer complaints, and followed up to ensure satisfaction and foster long-term relationships.
- Coordinated with technicians and customers to ensure timely service and resolve issues effectively.
- Managed daily operations of plumbing and mechanical service, scheduling work orders and dispatching technicians to job sites for efficient service delivery.
- Generated estimates and invoices for customers.
- Prepared parts and materials needed for jobs, and filed permits for residential or commercial projects.
Dispatch Assistant / Customer Service
Creative MultiCare
Stockbridge, GA
10.2020 - 01.2021
- Handled inbound calls, addressed customer complaints, and followed up to achieve high customer satisfaction in a call-center environment.
- Coordinated with technicians and customers to ensure timely job completion, contributing to service reliability.
- Supported Regional Resurfacing Manager by scheduling and dispatching technicians for plumbing, resurfacing, and carpet jobs, enhancing workflow efficiency.
Sales Representative / Customer Service Representative
Best Movers of America
Fort Lauderdale, FL
03.2014 - 01.2021
- Entered moving leads into system, closed sales, and tracked customer interactions to ensure smooth transactions.
- Conducted daily outbound calls and addressed inbound customer inquiries.
- Informed customers of arrival and delivery times, resolved issues, and efficiently handled complaints.
Logistics Coordinator
CR&J Logistics
Lake Worth, FL
10.2012 - 10.2013
- Managed import and export loads, scheduled trucks, processed paperwork, and coordinated communication with U.S. ports and shipping lines to ensure timely deliveries.
- Coordinated freight orders with customers, maintaining accurate documentation to facilitate smooth service.
- Supported logistics operations by providing administrative assistance, enhancing overall workflow.
Dispatcher / Customer Service
First Call Movers
Fort Lauderdale, FL
02.2012 - 08.2012
- Coordinated truck dispatches for household item pickups while resolving customer complaints to enhance satisfaction during moves.
- Created and maintained customer files and performed administrative tasks to ensure smooth office operations.
- Assisted supervisor in managing office operations to support team efficiency.
Education
Some College (No Degree) -
DeVry University
05-2026
Skills
- Dispatch operations
- Job scheduling
- Billing coordination
- Parts coordination
- Customer relationship management
- Operational assistance
- Documentation accuracy
- Attention to detail
- Time management
- Conflict resolution
- Complaint handling
- Customer engagement
- Effective communication
- Verbal communication
- Problem solving
- Excellent communication
- Team collaboration
- Problem-solving
References
Available upon request.
Certification
- Certified Billing and Coding Specialist (CBCS)
Timeline
Dispatch/Customer Service
Coastal Plumbing and Mechanical Service
05.2021 - 06.2024
Dispatch Assistant / Customer Service
Creative MultiCare
10.2020 - 01.2021
Sales Representative / Customer Service Representative
Best Movers of America
03.2014 - 01.2021
Logistics Coordinator
CR&J Logistics
10.2012 - 10.2013
Dispatcher / Customer Service
First Call Movers
02.2012 - 08.2012
Some College (No Degree) -
DeVry University