Ashley Impastato

*Same role responsibilities as an Access Management Agent I, but with more training responsibilities for new hires, and working closer with leads and upper management, communicating to streamline proper workflow across the field. *

• Managed patient scheduling and intake following HIPAA guidelines, to optimize clinic workflow and enhance appointment availability.
• Trained new team members on administrative procedures and software usage for operational efficiency.
• Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information about services.
• Actively participates in monthly meeting alongside peers in an 'Operation Excellence' panel to discuss internal processes for improved efficiency and productivity within the company.

• Managed scheduling of new and current patients, along with overseeing authorization tracking and communicating to appropriate departments as needed for benefits and insurance authorization for 4 local physical therapy clinics.
• Collaborated with healthcare providers to ensure seamless communication regarding patient needs.
• Assisted in training new staff on scheduling protocols and software systems with accuracy.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, to reduce errors.
• Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Assisted patients in performing exercises and support their prescribed exercise program
• Supported Physical Therapist by preparing and cleaning treatment areas and returning equipment to proper areas.
• Monitor patient progress and provide feedback to the physical therapist or PTA.
• Warmly greeted patients during check-in process and throughout appointment.
• Onboard new patient intake by reviewing relevant paperwork, confirming insurance benefits, and completion of medical forms.
• Promoted efficient patient intake and registration process and assisted clinicians with timely scheduling.
• Maintained and ordered supplies.
• Communicated with physician offices and work comp adjusters, law offices to obtain necessary document or authorization for patients coverage.

• Educated patients on insurance processes, ensuring clarity and reducing billing inquiries.
• Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
• Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.
• Boosted overall clinic efficiency by managing daily administrative tasks such as answering phones, updating records, and filing paperwork.
• Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
• Warmly greeted patients and visitors and made each feel welcome.

• Assisted therapists in delivering patient care and rehabilitation according to treatment plans including modalities.
• Maintained cleanliness and organization of therapy equipment and treatment areas for optimal safety.
• Provided administrative support, including scheduling appointments and managing patient intake processes.
• Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly, and documenting.
• Checked physical therapy supplies, assisting with ordering and restocking.

• Contributed to team goals by actively participating in monthly sales initiatives aimed at retaining existing members and attracting new ones.
• Participated in ongoing professional development initiatives to enhance skills as a Certified Sales and Leasing Consultant.
• Established a personal reputation as a trusted Sales and Leasing Executive within the community through genuine customer care and transparency in dealings.

• Managed multi-line phone system, directing calls efficiently to appropriate departments.
• Maintained front desk organization, ensuring a professional environment for clients and staff.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Assisted customers arriving after-hours for Service Department, by presenting invoice and financial responsibility collection.