ASHLEY INGRAM
Greensboro,NC
Summary
Highly committed, detail-oriented, and reliable customer support specialist and operations professional, with extensive background in using multiple computer functions. Experience includes exceptional customer service skills, training and coaching experience, sales management, and customer account management.
Driven by passion for achieving project goals within dynamic environments. Developed skills in strategic planning, resource allocation, and stakeholder engagement. Ready to transition into new field, leveraging strong ability to streamline processes and enhance team productivity.
Overview
10
10
years of professional experience
Work History
Program Manager
The DAISY Foundation
02.2022 - 01.2025
- Managed relationships with healthcare organizations, promoting the DAISY Award and related programs.
- Collaborated with healthcare facilities, nursing schools, and community partners to implement initiatives and ensure program success.
- Collected and analyzed data to assess program outcomes and impact.
- Led meetings, presentations, and training sessions for stakeholders, including board members and donors.
- Traveled to various hospitals and healthcare organizations to conduct training sessions and facilitate program excellence.
Sample Coordinator and Receptionist
Scientific Analytical Institute
03.2019 - 08.2022
- Handle organizational and clerical support tasks
- This included organizing files, scheduling appointments, copy writing, proof reading, receiving guests and more, depending on administration needs
- Other task included receiving samples, separating by analysis type and turn-around time
- Delivering test results and other legal documents to clients via email communication
- Provided exceptional customer service by addressing inquiries about available materials promptly and accurately.
- Established clear communication channels between departments, promoting seamless collaboration on sample-related tasks.
Customer Service Supervisor and Trainer
Verizon
04.2017 - 02.2019
- Help train and motivate call center representatives as they, sale product, handle complaints, answer questions, provide technical support for customers
- Completing payroll and monitoring calls to ensure customer satisfaction
- Assisting in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers
Activities Director
Heartland Healthcare and Rehabilitation
03.2015 - 04.2017
- Scheduling group and individual activities with residents and family members of the facility daily
- Conducting surveys for new admits, organizing group outings, making sure facility calendar is up to date for employees, residents and family members
Education
SOME COLLEGE - Business Administration courses
BENNETT COLLEGE
Greensboro, NC01.2016
HIGH SCHOOL DIPLOMA -
SOUTHERN GUILFORD HIGH SCHOOL
Greensboro, NC06.2014
Skills
- Microsoft office, Excel, PowerPoint, MS Teams
- IT support
- Active listening
- Empathy
- Sales Force
- Google Docs
- Communication
- Time Management
- Problem-solving
- Detail-oriented
- Team leadership and direction
- Critical thinking
- Public speaking
- Partnership Development
Accomplishments
- Supervised team of 70 staff members.
- Distinguished Toast Master (Public Speaking)
- Managed over 400 partner accounts
Timeline
Program Manager
The DAISY Foundation
02.2022 - 01.2025
Sample Coordinator and Receptionist
Scientific Analytical Institute
03.2019 - 08.2022
Customer Service Supervisor and Trainer
Verizon
04.2017 - 02.2019
Activities Director
Heartland Healthcare and Rehabilitation
03.2015 - 04.2017
HIGH SCHOOL DIPLOMA -
SOUTHERN GUILFORD HIGH SCHOOL
SOME COLLEGE - Business Administration courses
BENNETT COLLEGE
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