Ashley Ireland
Fresno,United States
Summary
Adept at enhancing customer satisfaction and retention, I leveraged interpersonal communication and scheduling coordination skills across roles as a Home Service Technician and Hairstylist. Achieved consistent high-quality service delivery, evidenced by a significant increase in client trust and repeat business, while excelling in multitasking and attention to detail. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
Work History
Home Service Technician
Self-employeed
09.2021 - Current
- Delivered prompt resolutions for emergency situations, ensuring minimal disruption to customers'' lives while maintaining their comfort levels within the home environment.
- Managed time effectively between multiple job sites each day while maintaining attention to detail, resulting in consistently high-quality work output across various projects simultaneously.
- Enhanced client retention through consistent communication and follow-up on completed tasks.
- Ensured accurate documentation of all services performed, enabling effective tracking of job progress for both internal records and customer invoicing purposes.
- Developed long-lasting relationships with clients through trust-building interactions that demonstrated genuine care for their well-being at home after each visit was completed successfully.
In-Home Child Caregiver
Self Employed Services
01.2017 - 09.2020
- Participated in ongoing professional development opportunities to stay current on best practices in child care provision.
- Provided transportation to school events, extracurricular activities, and appointments while ensuring timely arrivals.
- Administered medications, maintained records, and coordinated medical appointments for the proper care of children.
- Organized creative arts projects that encouraged self-expression and exploration through various mediums such as painting or music making.
- Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain a clean living environment for the family.
- Promoted healthy lifestyle choices through balanced meal planning, physical activity involvement, and promoting good hygiene habits.
Hairstylist
Self-employeed
03.2013 - 01.2017
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
Education
High School Diploma -
Fresno Adult School
Fresno, CANursing Assistance
Clovis Community College
Clovis, United States07.2024
Skills
- Analytical Thinking
- Heavy Lifting
- Scheduling and Coordination
- Safety Procedures Adherence
- Flexible and Adaptable
- Written Communication
- Teamwork and Collaboration
- Goal Setting
- Attention to Detail
- Customer Service
- Work Documentation
- Multitasking Abilities
- Interpersonal Communication
Timeline
Home Service Technician
Self-employeed
09.2021 - Current
In-Home Child Caregiver
Self Employed Services
01.2017 - 09.2020
Hairstylist
Self-employeed
03.2013 - 01.2017
High School Diploma -
Fresno Adult School
Nursing Assistance
Clovis Community College