Jacob Hoyt
Fernandina Beach,FL
Summary
Proven track record of enhancing team productivity and customer satisfaction at Glass and Grass through expert problem-solving and exceptional customer service. Skilled in critical thinking and teamwork, demonstrated by effectively managing multiple job sites and reducing accident risks. Dependable and always willing to go the extra mile, ensuring tasks are completed efficiently and safely.
Overview
8
8
years of professional experience
Work History
Home Service Technician
Glass and Grass
Yulee, FL
04.2022 - Current
- Conducted thorough inspections of clients'' homes, identifying potential issues before they escalated into larger problems requiring more costly interventions.
- Supported business growth through diligent completion of assigned tasks, resulting in positive customer feedback and referrals.
- Maintained a safe work environment with adherence to company safety protocols and procedures.
- Ensured accurate documentation of all services performed, enabling effective tracking of job progress for both internal records and customer invoicing purposes.
- Assisted in training new technicians, sharing knowledge and expertise to foster an atmosphere of continuous improvement within the team.
- Managed time effectively between multiple job sites each day while maintaining attention to detail, resulting in consistently high-quality work output across various projects simultaneously.
- Increased overall team productivity by collaborating with colleagues to troubleshoot complex problems and share best practices.
Deckhand
Woodies Seafood
Yulee, FL
01.2017 - 04.2021
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
High Rise Window Cleaner
Award Window Cleaning Services
Grand Rapids, MI
03.2021 - 11.2021
- Maintain a clean work space and keep equipment organized
- Reduced risk of accidents by strictly following established safety protocols during all high rise window cleaning jobs.
- Work effectively as a team to complete task efficiently.
- Be responsible for co-workers safety by double checking safety equipment such as ropes, knots, carabiners, harnesses, anchor points, etc.
Skills
- Problem solving
- Critical thinking
- Teamwork
- Accountability
- Great customer service
- Willing to go the extra mile
- On time
- Dependable
Timeline
Home Service Technician
Glass and Grass
04.2022 - Current
High Rise Window Cleaner
Award Window Cleaning Services
03.2021 - 11.2021
Deckhand
Woodies Seafood
01.2017 - 04.2021