ESTHER SHEMWELL
701 N 5th St, 3C Central City,KY
Summary
Bringing over 15 years of customer service and problem-solving experience, adept at responding swiftly to service calls and managing time effectively. Skilled in fostering positive client relationships and attention to detail. Ready to leverage abilities to excel in the desired role and contribute to a new team.
Overview
18
18
years of professional experience
Work History
HOME SERVICE TECHNICIAN
WILKENS CLEANING SERVICE
Central City, KY
06.2018 - Current
- Cleaned work areas upon completion of each job in order to maintain a professional appearance.
- Demonstrated excellent customer service skills while interacting with clients in their homes.
- Responded quickly to emergency calls for service outside normal business hours.
- Documented work projects and completed assignments for work orders.
PACKAGE SOLUTION CONSULTANT
AMAZON HUB
Central City, KY
03.2018 - Current
- Analyzed customer's business processes and suggested best practices that can improve their efficiency.
- Assisted clients in troubleshooting application errors and providing timely resolutions.
HOSPITALITY MANAGER
SARA MICHEALS
Central City, KY
07.2015 - 06.2018
- Leveraged excellent communication and interpersonal skills to foster positive relationships with guests and promote repeat business opportunities.
- Demonstrated proficiency in resolving complaints quickly and efficiently while maintaining a professional demeanor.
- Monitored daily operations of the front desk including check-in and checkout procedures to ensure accuracy and compliance with established policies.
HOSTESS, CLERK, WAITRESS
PHILLYS
Greenville, KY
03.2008 - 07.2015
Education
Associate of Science
Madisonville Community College
Madisonville, KYSkills
- Customer service
- Service call response
- Multitasking
- Attention to detail
- Problem-solving
- Time management
Timeline
HOME SERVICE TECHNICIAN
WILKENS CLEANING SERVICE
06.2018 - Current
PACKAGE SOLUTION CONSULTANT
AMAZON HUB
03.2018 - Current
HOSPITALITY MANAGER
SARA MICHEALS
07.2015 - 06.2018
HOSTESS, CLERK, WAITRESS
PHILLYS
03.2008 - 07.2015
Associate of Science
Madisonville Community College