Ashley Ireland
Crestview
Summary
Capable General Manager offering over 20 years of success in foodservice and team management. Dedicated and talented leader with skills to contribute to build a highly profitable business while maintaining food safety.
Overview
21
21
years of professional experience
Work History
General Manager
Starbucks
Panama City Beach
02.2025 - Current
General Manager
IHOP Peachtree Restaurant Partners LLC.
Hiram
11.2021 - 01.2025
- Smile Leadership Certification
- ServeSafe Certification and Proctor
- Excessive knowledge in food safety and SOP.
- Continuous A ranking in any store I lead.
- Coaching and training to certify ARLs and Store Leaders teaching Ihop Standard Operating Procedures and certification knowledge for Smile leadership.
- Extensive knowledge of Ihop Academy within the Docebo platform.
- POS transition and knowledge of the Tray System, able to assist in store conversions and NROs.
- Consistently high Operations Evaluations scores.
- Consistently high FSE scores.
- Collaborated with my team to maximize customer satisfaction, streamline procedures, and improve food cost and profits.
- Demonstrated and taught correct SOP of core menu recipes and plate set-up.
- Continuous upkeep of food storage and preparation equipment to maximize safety and cost-efficiency of operations.
- Reconciled daily transactions, balanced cash, collected Server daily check outs and deposited restaurant's earnings at bank.
- Consistently complied with company policies, government, and state regulations.
- Leading a busy and highly popular restaurant.
- Coached, trained, and retained employees to maximize performance.
General Manager
IHOP KMG Enterprises
Douglasville
05.2005 - 01.2021
- General Manager Certified for IHOP.
- Over twenty years' experience cooking, serving and leading.
- Expert in training employees to follow SOP.
- Started at establishment as a hostess while in high school worked my way to General manager.
- Built my store and team to become a training store by maintaining high inspection scores and low complaints.
- Received internal Franchise award by keeping labor and food costs down and building higher sales each year.
- Able to train employees to help open new establishments.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Encouraged, trained, and disciplined employees to maximize performance.
- Consistently complied with company policies and government regulations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Controlled portion sizes and garnishing for optimal cost controls.
- Maximized food quality by closely monitoring shipments, preparation, and food handling by team members.
- Scheduled over 100 employees by assigning shifts.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Managed a busy and highly popular restaurant.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
New Restaurant Opening Trainer
IHOP
01.2009 - 01.2010
- Restaurant Operations Management
- Front & Back of the House Expertise
- Cross-functional Team Management
- Stable work history
- Recruitment and Coaching
- Customer Oriented
- ServeSafe Certification and Proctor
- Food Safety and Standard Operating Procedure Knowledge
- Trained FOH & BOH employees for new store openings.
- Coached new talent to have the knowledge of S.O.P.
- Set kitchens up for success.
- Demonstrated and taught correct SOP of core menu recipes and plate set-up.
- Continuous leading and coaching of new employees and management.
- Explanation of brand expectations and ihospitality.
- Server Excellence- Explained and Demonstrated.
- Closely monitored food to table delivery times to make sure they were successful.
- Traveled to multiple states and stores to help franchisees have a successful grand opening.
Education
High School Diploma -
Douglas County High School
Douglasville, GASkills
- Smile Leadership Certification
- ServeSafe Certification
- Food Safety Knowledge
- Standard Operating Procedures (SOP)
- Coaching
- Training
- Docebo Platform Knowledge
- POS Systems
- Operations Management
- Customer Satisfaction
- Food Cost Management
- Profit Improvement
- Employee Performance Maximization
- Team Management
- Recruitment
- Cross-functional Team Management
- Restaurant Operations Management
- Core Menu Recipe Knowledge
- Food Storage and Preparation Equipment Management
- Cash Handling
- Compliance with Regulations
- Employee Retention
- Brand Expectations Explanation
- Food Delivery Monitoring
- Training for New Store Openings
- High Inspection Scores
- Labor Cost Management
- Sales Growth Strategy
Timeline
General Manager
Starbucks
02.2025 - Current
General Manager
IHOP Peachtree Restaurant Partners LLC.
11.2021 - 01.2025
New Restaurant Opening Trainer
IHOP
01.2009 - 01.2010
General Manager
IHOP KMG Enterprises
05.2005 - 01.2021
High School Diploma -
Douglas County High School