Ashley Jackson
North Bergen,NJ
Summary
Dynamic leader with a proven track record at Sephora, enhancing service revenue by 18% through strategic event planning and team development. Expert in retail management and customer service excellence, I've successfully mentored teams towards achieving leadership roles, demonstrating exceptional talent development and budgeting acumen.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Sephora
New York, NY
12.2023 - Current
- Oversee services and events for a $22M store with over 70 employees, achieving 18% growth in services revenue year over year.
- Lead and develop 22 direct reports, promoting 4 team members into leadership roles.
- Drive operational efficiency and customer engagement through strategic planning and event execution.
Spa Manager
Life Time Fitness Inc.
New York, NY
06.2022 - 12.2023
- Managed spa operations, driving 31% business growth with unique service offerings, and marketing initiatives.
- Led a team of 20+ employees, ensuring client satisfaction and safety standards.
- Oversaw the Spa and Fitness departments, consistently delivering high-quality services.
Spa Manager
Equinox
New York, NY
07.2019 - 06.2022
- Exceeded sales targets by 113%, mentoring the sales team to improve performance.
- Managed a $100K+ annual budget, and optimized inventory control.
- Developed marketing strategies to enhance service revenue.
Assistant General Manager
The Red Door Salon & Spa
New York , NY
09.2014 - 06.2019
- Managed daily operations and customer service for over 210 guests, leading more than 100 employees.
- Achieved $5M payroll savings through workforce optimization.
- Implemented a CRM system that improved sales and customer service productivity.
General Manager
New York Sports Club
New York , NY
10.2010 - 08.2014
- Increased annual profits by 25% by overseeing all operations of the fitness facility, including HR, staff training, and P&L management.
- Directed day-to-day management of a large team, including over 50 employees, setting clear performance goals to ensure quality service.
- Led initiatives to optimize client satisfaction, which included improving membership retention through follow-up services, and personalized communication.
- Developed and implemented cost-saving strategies, resulting in a 15% reduction in operational expenses, without compromising service quality.
- Enhanced customer experience by addressing concerns promptly, boosting member retention rates by 10%.
- Worked closely with upper management to strategize on facility growth and service improvements, contributing to overall business objectives.
Education
Associate of Science - Business Management & Economics
SUNY Empire State College
Saratoga Springs, NY12-2018
Skills
- Retail & Store Management
- Team Leadership and Development
- Sales Growth and Event Planning
- Customer Service Excellence
- Talent Development and Succession Planning
- Budgeting and Profitability Management
Timeline
Assistant Store Manager
Sephora
12.2023 - Current
Spa Manager
Life Time Fitness Inc.
06.2022 - 12.2023
Spa Manager
Equinox
07.2019 - 06.2022
Assistant General Manager
The Red Door Salon & Spa
09.2014 - 06.2019
General Manager
New York Sports Club
10.2010 - 08.2014
Associate of Science - Business Management & Economics
SUNY Empire State College