Erick Hernandez
Houston,TX
Summary
Empathetic and dependable retail leader with 8+ years of retail customer service experience and 12+ years in the food service industry. Proven success as an Assistant Store Manager at Vans, with deep expertise in inventory control, team leadership, and customer satisfaction. Recognized for maintaining high standards of cleanliness, accuracy, and organization. Strong ability to multitask in high-pressure environments while leading teams to meet and exceed performance goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Vans Off The Wall
07.2017 - Current
- Supported store operations through staff scheduling, KPI analysis, and team training to drive performance.
- Handled all aspects of shipping and receiving; maintained accurate, organized inventory and stockrooms.
- Fostered a positive customer experience while managing high foot traffic and multitasking efficiently.
- Delegated responsibilities and communicated business needs with clarity and confidence.
- Prioritized safety and store standards while meeting corporate and sales goals.
Shift Leader Manager
Freebirds World Burrito
02.2017 - 01.2023
- Oversaw cash handling, daily/nightly money counts, and ensured deposit accuracy.
- Trained and managed kitchen and front-of-house staff in cleanliness, food prep, and service standards.
- Conducted inventory tracking, ordering, and cost management with precision and attention to food safety.
- Motivated team performance to drive sales and optimize staffing efficiency.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TXSkills
- Retail & Store Management
- Team Leadership & Supervision
- Inventory Control & Merchandising
- POS Systems & Cash Handling
- KPI Tracking & Sales Reporting
- Staff Scheduling & Training
- Customer Service Excellence
- Shipping & Receiving Operations
- Communication & Conflict Resolution
Accomplishments
Experienced and results-driven retail leader with a strong track record of developing talent and driving operational excellence. Successfully trained and mentored team members who advanced to store manager roles, contributing to leadership pipelines across the company. Played a key role in launching and supporting new store openings throughout Houston, providing hands-on training and operational guidance to ensure smooth transitions and strong team performance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Vans Off The Wall
07.2017 - Current
Shift Leader Manager
Freebirds World Burrito
02.2017 - 01.2023
High School Diploma -
Lamar Consolidated High School