Ashley Jackson
Stuttgart,AR
Summary
Experienced Medical Dispatch Supervisor with nearly 10 years at Arkansas Emergency Dispatch, skilled in high-pressure decision-making, team leadership, and crisis management. Known for enhancing operational efficiency, leading training programs, and improving response times in emergency situations. I will be graduating with an Associate's degree in Education in May and I am eager to leverage my leadership, communication, and problem-solving skills in a school environment while continuing my journey toward becoming a licensed teacher. Dedicated to fostering a supportive, organized, and effective environment both in high-stakes and educational settings.
Overview
10
10
years of professional experience
Work History
Emergency Medical Dispatcher
Arkansas Emergency Dispatch
Stuttgart, AR
04.2015 - Current
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Reported to management operational activities and maintained current records
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Reduced risks and emergency response issues by observing public safety field units
- Read system maps and caller information, and documented details in system
Education
Advanced Emergency Medical Dispatcher -
International Academy of Emergency Medical Dispatch
11-2016
High School Diploma -
Clarendon High School
Clarendon, AR05.2012
Associate of Arts - Education
Phillips Community College of The University of Arkansas
Skills
- Computer-Aided Design (CAD)
- Customer Experience
- Monitoring Frequencies
- Assess Needs
- Emergency Communications
- Teamwork and Collaboration
- Data Entry
- Office Support
- Document Workflow
- Customer Relations
- Complex Problem-Solving
- Operational Improvements
- Critical thinking
- Multitasking efficiency
- Attention to detail
- Accuracy and precision
- Stress tolerance
Timeline
Emergency Medical Dispatcher
Arkansas Emergency Dispatch
04.2015 - Current
Advanced Emergency Medical Dispatcher -
International Academy of Emergency Medical Dispatch
High School Diploma -
Clarendon High School
Associate of Arts - Education
Phillips Community College of The University of Arkansas