ASHLEY JACKSON
Rochester,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Ardene
Rochester, USA
09.2022 - 09.2023
- Helped customers complete purchases, locate items, and join reward programs
- Educated staff on strategies for handling difficult customers and challenging situations
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Supervised day-to-day operations to meet performance, quality and service expectations
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier Team Lead
Dave & Buster's
Henrietta, USA
01.2018 - 05.2022
- Handled cash with high accuracy and took care to check bills for fraud
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Resident Care Aide
RCA, Crimson Ridge Gardens
Rochester, USA
08.2019 - 08.2021
- Help residents with daily living, which include using the toilet, bathing and washing, dressing, cooking, serving food and collecting food dishes
- They also help with other tasks such as recreational and social activities
- Providing assistance to residents who have limited mobility by helping them walk or transporting them to different places
- Remained alert to problems or health issues of clients and competently responded
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
Assistant Manager
Jrecks Subs
Rochester, USA
04.2016 - 01.2017
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
Skills
- Excel
- Customer Service
- Food Service
- Cash Handling
- Team Building
- Staff training
- Performance management
Timeline
Assistant Manager
Ardene
09.2022 - 09.2023
Resident Care Aide
RCA, Crimson Ridge Gardens
08.2019 - 08.2021
Cashier Team Lead
Dave & Buster's
01.2018 - 05.2022
Assistant Manager
Jrecks Subs
04.2016 - 01.2017