ASHLEY JACKSON
Oak Creek,WI
Summary
Sales management professional with over 10 years in business, finance and management roles. Demonstrating passion for building relationships, cultivating partnerships and growing businesses. Customer-oriented, strategic-thinking operations and sales professional of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into management role with leading-edge organization.
Overview
15
15
years of professional experience
Work History
Assistant Service Manager
Schlossmann Subaru City
Milwaukee, WI
01.2025 - Current
- Supervised daily service operations, ensuring seamless workflow and customer satisfaction.
- Coordinated service appointments and managed technician schedules to optimize productivity.
- Implemented process improvements, enhancing service efficiency and reducing turnaround times.
- Trained new staff on service protocols and customer interaction standards.
- Developed strategies for upselling services, increasing overall revenue generation.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Business Development Manager
Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
02.2013 - 01.2025
- Generated ideas and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Oversaw and mentored business development personnel to optimize performance.
- Oversaw corrective action policies and procedures, employee performance evaluations and training schedules.
- Identified, interviewed and hired top talent to optimize productivity.
- Led staff and external agencies to develop products and promotions, analyze sales and provide creative services.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Built lasting rapport with associates and customers.
- Planned, developed and implemented company growth and new retail store roll-out strategies.
- Maintained meticulous client notes in the Salesforce system.
- Collaborated with small teams to design enhancements for projects.
- Attended conferences and trade association meetings to represent company and promote products.
- Identified business development opportunities and implemented effective strategy for client acquisition.
- Developed effective business plans, achieved profitability goals and grew business and client retention.
- Collected and analyzed data to determine customer needs.
- Contacted potential customers via telephone, email and in-person inquiries.
- Worked with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Developed long-lasting relationships with partners and customers.
- Recommended product changes to enhance customer interest and maximize sales.
Business Development Executive
Rosen Nissan
Milwaukee, WI
02.2011 - 02.2013
- Ranked as a top performer, averaging 15% above sales quota each month.
- Led sales forecasting, market trend evaluation and segment strategies.
- Cold and warm called 100 new and existing accounts per day.
Education
High School Diploma - undefined
George Washington Preparatory High School
Los Angeles, CA01-2006
Skills
- Facilitated clear communication among team members
- Achieved recognition as a leading sales representative
- Supported multiple tasks efficiently
Timeline
Assistant Service Manager
Schlossmann Subaru City
01.2025 - Current
Business Development Manager
Russ Darrow Kia of Wauwatosa
02.2013 - 01.2025
Business Development Executive
Rosen Nissan
02.2011 - 02.2013
High School Diploma - undefined
George Washington Preparatory High School