Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

CHANKA WILLIAMS

Albany,GA

Summary

Streamlined office operations and provided comprehensive support to executives, leveraging over 10 years of administrative expertise.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

CUSTOMER ELATION
Albany, GA
01.2026 - Current
  • Transfer calls or dispatch urgent alerts to the correct staff member or emergency service.
  • Schedule or cancel appointments and process basic customer requests or orders.

Communications Representative

PHOEBE PUTNEY MEMORIAL HOSPITAL
Albany, GA
03.2024 - 01.2026
  • Welcoming visitors; Creating guest passes; Provides directions. Handling complaints; Relaying complaints and issues to the appropriate channels.

Billing Specialist

ELITE MEDICAL STAFFING
Largo, FL
07.2022 - 07.2023
  • Processed timecards for weekly payroll. Processed and submitted invoices for clients.

Inbound Customer Service Representative

HUMANA PHARMACY
Tampa, FL
09.2021 - 06.2022
  • Receiving and verifying the prescriptions. Pricing and filling of prescriptions.

Payroll Specialist

PAYCHEX, INC
Saint Petersburg, FL
01.2021 - 09.2021
  • Checking timesheets for accuracy. Handling direct deposit requests and data.

New Business Representative

TRANSAMERICA / TIAA/ TCS AMERICA
Saint Petersburg, FL
03.2012 - 12.2020
  • Reviewed life insurance applications and verified eligibility. Followed up with insured regarding premiums. Processed cash distributions for retirement accounts.

Education

Associate - Social Work

ST. PETERSBURG COLLEGE
Saint Petersburg, FL

Skills

Supported projects by maintaining meticulous attention to detail

Assisted in various computer tasks with advanced proficiency

Facilitated clear communication among team members

Aided in organizing tasks and schedules effectively

Timeline

Customer Service Representative

CUSTOMER ELATION
01.2026 - Current

Communications Representative

PHOEBE PUTNEY MEMORIAL HOSPITAL
03.2024 - 01.2026

Billing Specialist

ELITE MEDICAL STAFFING
07.2022 - 07.2023

Inbound Customer Service Representative

HUMANA PHARMACY
09.2021 - 06.2022

Payroll Specialist

PAYCHEX, INC
01.2021 - 09.2021

New Business Representative

TRANSAMERICA / TIAA/ TCS AMERICA
03.2012 - 12.2020

Associate - Social Work

ST. PETERSBURG COLLEGE
CHANKA WILLIAMS