Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Timeline
CustomerServiceRepresentative
Open To Work

Dennis Hettel

El Cajon,CA

Summary

Managed cash transactions and maintained operational efficiency in a well-organized workspace, contributing to overall service excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chevron Stations Inc
Santee, CA
02.2025 - Current
  • Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
  • Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue by XX%
  • Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team

VIP Host

North Island Credit Union Ampitheater
Chula Vista, CA
04.2024 - 10.2025

I was a VIP Host and would ensure VIP quest got properly checked-in and got to enjoy the full VIP experience based on what the artist that was performing offered. Then after my Meal Break I would come assist Andrea with egress for the show.

Residential Manager

San Diego Sober Living
El Cajon, CA
01.2021 - 08.2025

Maintained a safe and Clean residence for people coming off the streets and starting their journey towards a Clean and Sober lifestyle. Assisted clients with everyday problems and helped them find a solution. Made sure all clients followed housing guidelines and maintained a drug free house. Collected rents monthly and kept client files orderly and up to date.

Education

Registered Alcohol and Drug Technician - Registered

CCAPP

High school diploma - undefined

Mount Carmel High School
San Diego, CA
06-2001

Skills

Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive team environment by fostering open communication

Implemented quality control measurement protocols to ensure product standards

Cultivated strong interpersonal skills to foster effective communication and collaboration

Processed customer orders efficiently to support sales operations Assisted in maintaining accurate inventory records to facilitate order fulfillment Collaborated with team members to resolve order discrepancies promptly

Executed advanced mathematical operations with precision and accuracy over a decade-long career

Ensured high availability of systems and services to support operational continuity

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted customers in identifying additional products to enhance their purchases Supported sales team in promoting complementary items to increase overall sales Facilitated customer engagement to encourage repeat business through upselling techniques

Directed product management initiatives to enhance market competitiveness

Demonstrated exceptional communication skills through eight years of professional experience

Assisted in maintaining cleanliness and safety standards in industrial environments Supported teams in executing cleaning protocols effectively Contributed to the organization of cleaning supplies and equipment

Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Provided guidance on utilizing templates and styles effectively

Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette

Oversaw comprehensive facilities management operations to ensure optimal functionality and safety

Demonstrated consistent reliability in meeting deadlines and fulfilling commitments

Executed cash handling procedures to ensure accurate financial transactions

Executed detailed instructions with precision and consistency over a decade of experience

Demonstrated meticulous attention to detail in all tasks and projects

Optimized scheduling and prioritization of tasks to enhance productivity

Directed team operations to enhance productivity and collaboration

Operated power tools to assist in various construction tasks Supported team members in maintaining equipment for optimal performance Contributed to project completion by utilizing tools effectively

Performed routine cleaning tasks to maintain cleanliness and hygiene standards in commercial spaces Assisted in organizing cleaning supplies and equipment for efficient workflow Supported team efforts in completing cleaning assignments within designated timeframes

Certification

  • Commercial Janitorial
  • Food Handler Certification
  • CPR Certification
  • First Aid Certification
  • CDL C
  • Non-CDL Class C
  • Driver's License

Languages

English
Spanish

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

$21/hr - $1000/hr

Timeline

Customer Service Representative

Chevron Stations Inc
02.2025 - Current

VIP Host

North Island Credit Union Ampitheater
04.2024 - 10.2025

Residential Manager

San Diego Sober Living
01.2021 - 08.2025

Registered Alcohol and Drug Technician - Registered

CCAPP

High school diploma - undefined

Mount Carmel High School